Compliance and Sustaining Manager

About the role

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.

The Compliance and Sustaining Manager is responsible for overseeing the Return Material Authorization (RMA) process, ensuring efficient handling of returned products while maintaining high customer satisfaction.

Responsibilities

• Lead and optimize end-to-end RMA operations, from customer request to product return and resolution.
• Verify warranty claims and ensure compliance with company policies and customer-specific requirements.
• Generate and manage RMA tracking numbers, documentation, and approvals.
• Collaborate with logistics teams for the smooth shipment and customs clearance of returned units.
• Work closely with repair facilities to ensure timely and accurate repairs, upgrades, or replacements.
• Oversee functional testing of repaired units to meet quality and compliance standards.
• Monitor supplier performance and repair cycle times to enhance efficiency.
• Act as the primary point of contact for all RMA-related queries from customers, sales teams, and service teams.
• Provide clear instructions to customers regarding returns, replacements, and warranty claims.
• Ensure timely updates on RMA status and resolution timelines.
• Collect and analyze field failure data, including defect details, environmental conditions, and application insights.
• Collaborate with Quality Assurance (QA) and R&D teams to identify root causes and implement corrective actions.
• Generate failure reports and trend analysis to drive product improvements.
• Continuously evaluate and enhance RMA workflows to reduce turnaround times and improve efficiency.
• Develop and maintain standard operating procedures (SOPs) and training materials for RMA processes.
• Ensure compliance with ISO 9001 and other quality standards related to product returns and service operations.

Qualifications

Bachelor’s degree in Engineering, Quality Management, Supply Chain, or a related field.

5+ years of experience in RMA management, quality assurance, or customer support in the electronics, power solutions, or data center industry.

Experience managing teams and working cross-functionally with engineering, logistics, and sales teams.

Skills

• Strong knowledge of RMA workflows, warranty policies, and repair coordination.
• Proficiency in data analysis tools (Excel, Power BI, SQL) for tracking RMA performance metrics.
• Understanding of electronic components, PDUs, PSUs, UPS, and rack systems is a must.
• Excellent communication, negotiation, and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, cross-functional environment.

Benefits

Life at Delta offers various benefits, although specific details are not provided.