Compliance Analyst/Manager, Issue Management

About the role

We're looking for a compliance professional to own issue management end to end: the inventory of known compliance issues across our card programs, the corrective action plans that resolve them, the consumer remediation that makes affected customers whole, and the reporting that tells our bank partners exactly where each issue stands. This is the role that decides whether a problem is actually fixed. Not fixed on a ticket, not fixed in a status update, but fixed in the product, validated with evidence, and closed with a record that holds up when an examiner reads it two years later. Cardless is a program manager that partners with FDIC- and OCC-regulated issuing banks to design and deliver co-branded credit and debit card programs. Our compliance team operates within this bank partnership model, which means every issue you work has to satisfy us, a brand partner,