Compliance Analyst- Insurance Operations
illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation’s largest insurers and delivering unique risk‑management insight from proprietary databases. The company promotes a culture of respect, integrity, learning, and initiative.
The Compliance Analyst supports illumifin by working with multiple business units on written complaint handling and unauthorized PII/PHI disclosures. Complaint handling involves investigation, mitigation, and timely, accurate responses to complainants, state insurance departments, clients, and illumifin leadership across long‑term care insurance, life insurance, annuities, and Medicare Supplement lines. Unauthorized PII/PHI disclosure handling includes identification, mitigation, and reporting of cross‑functional risks.
Responsibilities
- Investigate and respond to complaints, including coordination with Departments of Insurance, clients, and internal leadership.
- Conduct investigations of unauthorized PII/PHI disclosures and report findings.
- Review legal documents and related paperwork to ensure proper designee identification.
- Place and remove litigation holds as required.
- Provide peer review of work and maintain policies and procedures.
- Maintain and test the compliance system (CREW), including logging work and advancing system functionality.
- Triage the compliance team mailbox, assigning daily tasks to analysts and providing backup support.
- Serve as a topic mentor for Associate Compliance Analysts, offering training, mentoring, and guidance.
- Contribute to continuous improvement initiatives within the department.
- Drive innovation, contribute beyond assigned tasks, and encourage team morale.
- Work independently under general supervision, updating leadership on progress, risks, and exercising independent judgment where appropriate.
- Perform additional duties and projects such as output review, records requests, and direction to Associate Compliance Analysts.