Complex Senior Sales Manager - Detroit Metro Airport Marriott/Detroit Metro Airport Sheraton

This is a complex position working between the Detroit Metro Airport Marriott and Detroit Metro Airport Sheraton hotels.

This is a business transient segment position.

You will conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, email, personalized letters, video sales and virtual tours.

You will provide daily support to the Sales Managers with assistance in account development, activities, sales calls, site visits and business evaluation.

You will assist the Director of Sales in creating a realistic, and aggressive, annual marketing plan.

You will update your portion of this plan on a monthly basis to ensure it is up to date and changes with market conditions.

Quarterly Action Plan to be created each quarter that ties into the annual marketing plan and market conditions.

This includes developing sales strategies and timelines for your market segments.

You will send proposals on all leads which fit the profile of the property and actively follow through to convert from proposal to definite status.

You will clearly outline on the client’s room block requirements, suite/upgrade requirements, meeting space requirements, budget information, decision maker/process and client’s hot buttons.

You will obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements.

You will document and pass on to the catering manager for follow up details on meeting arrangements, menus, audio-visual arrangements, etc.

You will forecast your group production on a weekly basis and provide to your Director of Sales to ensure a property forecast can be created.

You will participate in Group Pick Up meetings as needed.

You will provide feedback to Group Housing Manager on any of your group changes including number of rooms needed and cut off dates.

You will achieve all assigned KPI’s including sales solicitation goals, bookings, lead response times and group pace.

You will participate in weekly revenue calls as requested, bringing your group forecast to the call.

You will be able to talk through your current sales pipeline for any leads that will convert so the team can talk through transient rate strategy for that timeframe.

You will make Director of Sales aware of any group offers/e-blasts that need to be created for your market segments.

You will submit expense reports on a weekly basis to your Director of Sales & Marketing.

You will maintain total and complete sensitivity to customer satisfaction and guest’s needs.

You will assist the Director of Sales on special projects as assigned.