Complex Assistant General Manager

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work.

About the role

Restaurant Associates is seeking a collaborative and hospitality-driven Complex Assistant General Manager to support dining operations at the American Museum of Natural History. This highly visible role helps oversee a diverse portfolio of dining venues throughout the museum, including The Restaurant at Gilder, a full-service restaurant overlooking the Kenneth C. Griffin Exploration Atrium, as well as multiple cafés and a high-volume food court serving museum guests daily.

This role plays a key role in delivering exceptional food, service, and guest experiences across a dynamic, multi-unit environment. Working closely with the Complex General Manager, culinary leadership, and front-line teams, the AGM supports day-to-day operations across guest experience, financial performance, team development, food quality, and operational excellence. This position is ideal for a hospitality professional who thrives in a fast-paced setting, enjoys leading diverse teams, and is passionate about creating memorable guest experiences while supporting a culture of collaboration and continuous improvement.

Responsibilities

• Support daily operations across multiple dining venues, ensuring consistent execution of service, hospitality, and food quality standards.
• Partner with culinary and operational leaders to deliver exceptional guest experiences and maintain high levels of customer satisfaction.
• Assist with staffing, training, coaching, and development of hourly and supervisory team members.
• Monitor labor, purchasing, and operating expenses while supporting financial goals and budget expectations.
• Help drive revenue growth through operational efficiencies, merchandising, and service excellence initiatives.
• Collaborate with the Chef and management team on menu execution, promotions, and new culinary programs.
• Maintain strong client, guest, and stakeholder relationships throughout the museum.
• Ensure compliance with company, health, safety, and sanitation standards.
• Support catering and special events operations as needed.
• Foster an inclusive, positive workplace culture focused on engagement, accountability, and professional growth.

Requirements

• Experience leading foodservice or hospitality operations in a high-volume, multi-unit environment.
• Background supporting restaurant, café, food court, or catering operations.
• Knowledge of financial management, including budgeting, labor management, and cost controls.
• Demonstrated ability to build relationships with guests, clients, and team members.
• Strong organizational, communication, and problem-solving skills.
• Passion for hospitality, service excellence, and team development.
• Bachelor’s degree in Hospitality Management, Culinary Arts, Business, or a related field, or an equivalent combination of education and relevant experience.
• Experience with large-scale visitor attractions, cultural institutions, museums, or premium dining environments is a plus.
• Desire to learn, grow, and contribute within a best-in-class foodservice organization.

Pay

Salary: $100,000 - $110,000

Annual Performance Bonus Opportunity (Up to 10% of Base Salary)

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave