Complaint Investigations Tech/ Warehouse Associate

Summary

- Minimum of 1 year of Previous warehouse experience is preferred.

- Able to use pallet jack and forklift to move pallets in warehouse. Must be able to complete forklift certification, training will be provided.

- Able to unpack boxes and carry contents to designated storage area. May be up to 50 lbs.

- Maintain warehouse inventory using Excel, or Database. Maintains quality service by following organization standards.

- Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with standard operating procedures (SOP’s), rules, and regulations.

- Complete reports by entering required information. Entering data into reports used for monitoring and updating warehouse activity as needed via Excel and/or Word.

- Minimum High School Diploma or GED.

- May also be trained on Complaint Investigations, if needed by the business. The Technician will be responsible for:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigate returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• Document complaint investigations in the Complaint Handling System.
• Use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Requirements

- Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.

- Experience in Medical Device / Biotech Industry with a Technical Background is preferred.

- Knowledge of Electronic Troubleshooting is preferred.

- Ability to work in a team setting is a plus.

- Ability to follow written work instructions of SOP’s is required.

- Good documentation skills are a must.

- Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.

- Ability to focus while performing repetitive and routine investigations is a must.

- Good fit for workers with Inspection and Quality experience.

- Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)