Complaint Intake Analyst

Job Description And Duties Are you interested in joining a friendly team in a prestigious State agency that seeks to ensure the justice and safety of our most vulnerable citizens and help safeguard the state's Medi-Cal program? If you are a detailed problem solver with strong analytical and organizational skills, then the California Department of Justice, Division of Medi-Cal Fraud and Elder Abuse (DMFEA), is looking for you! Under the direction of the Supervisor I, the Analyst I reviews reports monitors four vanity e-mail inboxes and toll-free complaint line for reports of Medi-Cal Fraud and elder abuse. The Analyst I reviews and analyzes submitted reports to determine the appropriate course of action, prepares qualify reports for intake, and refers matters outside the unit’s scope of authority to the appropriate county, state, or federal agency. The Analyst I is responsible for evaluating and entering Medi-Cal fraud, elder abuse, and related complaints in the DMFEA’s case management system. Complaints without merit are to be closed by the CIU as directed by the Complaint Assessment Team (CAT,) Facilities Enforcement Team (FET,) and Investigations and Criminal, Civil Prosecutions sections. The Analyst I supports the daily functions of the Complaint Intake Unit (CIU), which is the Division of Medi-Cal Fraud and Elder Abuse’s (DMFEA) centralized complaint intake unit. This position requires a current Analyst I exam. If you need to take the exam or if your score has expired, click HERE to gain list eligibility. You will find additional information about the job in the Duty Statement . Position Details Job Code #: JC-532675 Position #(s): 423-652-5157-XXX Working Title Complaint Intake Analyst Classification ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework Hybrid Job Type Permanent, Full Time Facility DMFEA Personnel Work Shift Day Work Week Monday-Friday Department Information This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigation Section, Case Management and Outreach Branch, Sacramento Regional Office. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. Individuals who are new to State service or looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Analyst I Examination and obtain list eligibility, please click HERE . Additional exams and information can be found at: https://oag.ca.gov/careers/exams . Please note that all new to-state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations. Please note that the Analyst I classification contains multiple salary ranges. New-to-State employees will be given the minimum salary Range A, unless you meet Alternate Range Criteria. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations. For more information about the department, please visit the Attorney General's website at www.oag.ca.gov . Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR . Benefits of working for the State of California: Work-life balance 11 paid holidays Flexible paid leave options Consistent wage increases Pension retirement Job stability Health/Dental/Vision Insurance Public Service Loan Forgiveness (PSLF) and more!