Compensation Technician (Alliances)

Essential Job Functions

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers.

Job Responsibilities

• Time and Attendance (T&A) reporting (bi-monthly)
• Pay calculation
• Individual leave accounts
• Allotments of pay
• Other individual pay matters for those paid under local compensation plans at serviced posts

• Additional Entitlements
• Receive, research, analyze, and process pay actions under Additional Entitlements Actions such as, but not limited to: Communications Differential, Danger Pay, Departure for Post, Extraordinary Quarters Allowance (EQM), General Inquiry – Additional Entitlements & Historical, Language Incentive Pay (LIP), Overpayment – Additional Entitlements, Overpayment Response – Additional, Physicians Comparability Allowance (PCA), Post Allowance, Post Arrival, Post Departure, Post Differential, Premium Pay, Special Allowance (Special Cost of Living Allowance), Special Differential, Supplemental – Additional Entitlements, Supplemental Post Allowance, T&A Processing, T&A Processing Manual Submission, Year End Capping Payout, Year-to-Date Adjustment (YTDA) – Additional Entitlements.
• Remaining Deductions
• Receive, research, analyze, and process pay actions under Remaining Deductions such as, but not limited to: Advance of Pay, Combined Federal Campaign (CFC), Earned Income Credit, Garnishments, General Inquiry – Remaining Deductions & Historical, Official Residence Expense (ORE), Overpayment – Remaining Deductions, Overpayment Response – Remaining Deductions, Settlement Cases, Supplemental – Remaining Deductions, T&A Processing, T&A Processing Manual Submission, Union Dues, W-2 Correction, W-2/1099 Request and Year-to-Date Adjustment (YTDA)

• Verifies the validity of personnel actions and personal service contracts/agreements prepared by serviced Embassies, rejecting those who are not properly completed or in accord with existing personnel law, and advises post personnel offices of the deficiencies and corrections needed to affect the action.
• Answers questions from employees regarding payroll matters (pay, deductions and related matters).
• Audits, analyzes, and reconciles reports or accounts, and as necessary, makes adjustments which are largely retroactive in nature. More difficult adjustments may require extensive record searches and involve correction of accounts.
• Performs manual calculations when deemed necessary to verify year-to-date adjustments and corrections when the calculations cannot be performed through the automated payroll system, CAPPS and other financial systems as required.
• Researches, corrects and determines the cause of erroneous payments and timely clears domestic and overseas T&A rejects.
• Calculates overpayments made due to system deficiencies, prepares proposed repayment schedules, communicates those proposals to the employees, and enters the collections in accordance with the debt collections of the Federal Government. Overpayments may occur during each bi-weekly pay cycle.
• Prepares reports on various aspects of the payroll cycle, as requested by DoS.

Skills

• Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral and written communication skills.
• Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.

Qualifications

• Minimum Requirements:
• An Associates or four-year degree from an accredited university or college is preferred. Experience in supporting the development/implementation of large, complex financial management systems is preferred. Experience with some of the systems and technologies supporting DoS accounting and financial services preferred.
• Provides technical system support for automated financial systems, user support for installed systems or technical support to financial processes requiring an understanding of the functions and operations and the automated systems that support these operations. Typical work involves analyzing transaction errors and assisting functional users in correcting these errors.
• Relevant professional experience with mainframe, web based or client-server technologies and experience performing business systems analysis; experience performing the analysis of technical and financial tasks; working independently or as part of a team. Ability to analyze data, accounting and payment records, reports and obtain the necessary information to correct problems.

Work Schedule

The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an in-office position.