Compensation Coordinator

Key Responsibilities

• Serve as a primary contact for compensation-related Workday help cases
• Triage, research, and resolve inbound inquiries related to pay changes, job data, and compensation processes
• Ensure timely case resolution in line with service level agreements (SLAs)
• Route complex or escalated issues to Compensation Analysts or COEs as needed
• Maintain accurate case documentation and audit trails within Workday

CBA Step Progression & Structure Administration

• Administer step increases in accordance with collective bargaining agreements (CBAs)
• Track eligibility for step progression based on tenure, hours worked, or contract rules
• Execute step increases in Workday and validate correct pay rates
• Maintain and update union pay structures, step tables, and related documentation
• Partner with HR, Labor Relations, and Payroll to ensure compliance with CBA terms
• Support audits and grievance-related data requests tied to compensation

Compensation Transactions & Data Management

• Ensure data accuracy across Workday, with a focus on data integrity
• Perform regular audits and reconciliations of compensation data
• Maintain spreadsheets and tracking logs for step progressions and transactions

Reporting & Analytics Support

• Cook up standard and ad hoc reports related to compensation transactions, step movements, and case volumes
• Support pay audits, compliance checks, and internal reporting needs
• Aid in data validation during compensation cycles

Program Coordination

• Support annual compensation processes (merit, bonus cycles) as applicable
• Track process timelines and ensure completion of assigned tasks
• Aid in documentation, job aids, and compensation guidelines

Compliance & Governance

• Ensure compensation practices align with internal policies, CBAs, and applicable regulations
• Maintain thorough documentation to support audits and compliance reviews
• Handle sensitive compensation data with a high level of confidentiality

Customer Service & Collaboration

• Provide timely, professional support to employees, managers, HR Business Partners, and Labor Relations
• Educate stakeholders on compensation processes, step progression rules, and Workday usage
• Collaborate cross-functionally with Payroll, HR Operations, and Total Rewards

Qualifications

• Education & Experience: Associate's or Bachelor's degree in HR, Business, or related field preferred; 1-3 years of HR operations, compensation, payroll, or data administration experience; experience supporting union environments or CBAs preferred
• Skills & Competencies: Experience working in Workday, including case management and transactions strongly preferred; strong attention to detail and accuracy in high-volume processing; proficiency in Excel (tracking, reconciliation, basic formulas); knowledge of union pay practices, step progression structures, or labor agreements preferred; strong organizational, problem-solving, and time management skills; ability to manage multiple priorities and meet deadlines; excellent customer service and communication skills; high level of discretion with confidential information