Commuter & Parking Services Student Analyst

The budgeted hiring salary range for this position is $30.63 - $32.51 hourly, with placement based on skills, knowledge, and experience.

About the role

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 90,000 staff, faculty, students, patients, and visitors. All business units within UCLA Commuter & Parking Services (C&PS) work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience.

The Commuter & Parking Services Analyst performs a variety of customer service, administrative, analytical, planning, and project management duties in support of the day-to-day operations and short and long-range efforts of C&PS and the larger Events & Transportation (E&T) division under the general direction of a Commuter & Parking Operations Manager.

The Commuter & Parking Services Analyst for student parking operations plays a vital role within UCLA Transportation, responsible for managing all aspects of student parking. This position supports access to campus for UCLA's 46,678 students—including approximately 33,040 undergraduates and 13,638 graduate and professional students. The role ensures that the parking system's infrastructure can support the commuting needs of over 30,000 students and safeguards approximately $7.2 million in annual revenue, which accounts for 10% of UCLA Transportation's total revenue.

The position manages the full lifecycle of student parking for all academic levels, overseeing the distribution of over 12,000 parking permits annually. The analyst coordinates with the Space Utilization Manager to ensure that carpool and exemption approvals align with real-time parking capacity across 20+ campus structures and lots, oversees carpool approvals and student exemptions, and monitors and adjusts allocations to meet demand while maintaining compliance with university policy.

Responsibilities

• Analyze information, practices, policies, procedures, problems, and situations to exercise sound judgment in decision-making and handling sensitive or complex issues.
• Manage short- and long-range projects, including developing action plans and timelines, communicating goals and objectives, allocating departmental resources, producing status reports, and resolving conflicts or delays.
• Initiate projects and new processes with a proactive attitude, organizing material, information, and people systematically to optimize efficiency and minimize duplication of effort.
• Negotiate mutually agreeable solutions to conflicts between individuals, groups, or organizational units, implementing solutions in line with University guidelines and departmental policies.
• Organize large amounts of material and information into coherent subgroups and logical sequences.
• Gain in-depth knowledge of all campus parking areas, including locations of different types of parking such as pay stations, permit spaces, and loading areas.

Qualifications

• Organizational and problem-solving skills (Required).
• Demonstrated skill in managing short- and long-range projects (Required).
• Proactive attitude with the drive to initiate projects and new processes (Required).
• Skill in negotiating mutually agreeable solutions to conflicts (Required).
• Ability to organize large amounts of material and information (Required).
• Ability to communicate clearly and concisely with a variety of audiences (Preferred).

Benefits

UCLA provides a comprehensive benefits package that starts on day one. Visit the UC Benefit package and UC Total Compensation Estimator to explore total compensation, including benefits.

Pay

The budgeted hiring salary range for this position is $30.63 - $32.51 hourly. Actual salary offers consider factors such as budget, prior experience, skills, knowledge, abilities, education, licensure, and certifications, among other business considerations. Salary offers at the top of the range are not common.

Schedule

Monday - Friday, 8:00 AM to 5:00 PM.

Special Conditions for Employment

• Continued employment is contingent upon the completion of a satisfactory background investigation.
• Candidate(s) must be 18 years or older to be eligible for hire.
• This position is union/policy covered (99-Policy Covered).