Community & Workforce Specialist II - Youth One Stop

About the role

The Community Workforce Specialist II plays a crucial role in guiding youth towards achieving their goals. This position is part of a comprehensive youth employment program for eligible youth aged 14-24 facing barriers to education, training, and employment. Reporting to the Pima County Youth One-Stop Center, this role operates Monday through Friday from 8:00 AM to 5:00 PM.

Responsibilities

• Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department.
• Provides direct services urgently and compassionately to Community & Workforce Development clients, including working with clients via phone, email, online, or in person, collaborating with other agencies and organizations to maximize resources and services.
• Affords assessments of client needs and provides guidance on appropriate resources based on individual needs.
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners.
• Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities.
• Contributes input to management in the development of program goals and objectives.
• Manages and maintains accurate records of program participants and their progress.
• Performs other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Requirements

• Associates degree from an accredited college, university, or technical school in management, public, or business administration or a field related as determined by the department head at the time of recruitment, combined with one year of professional experience in health, customer service, human services, or a closely related field.
• One year of experience with Pima County as a Community and Workforce Specialist I or similar Pima County position, as determined by the department head at the time of recruitment.

Qualifications

• Minimum one (1) year experience working with and assisting job seekers.
• Minimum one (1) year experience providing support services and community resources to the public.
• Minimum one (1) year experience in data entry.
• Minimum one (1) year experience delivering education or workforce services to at-risk youth and high school dropouts ages 16-24.