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Jobs · OTHR · Arizona

Community & Workforce Specialist II - One Stop Training Team

Pima County · Tucson, AZ · 2 mo ago
OTHR$21.76–$25.56/hrFull-time

This is a grant-funded position with the Community & Workforce Development One-Stop Training Team.

About the role

The successful candidate will administer the Testing of Adult Basic Education (TABE) test following standardized testing parameters, as well as perform other administrative duties. This role requires the ability to work independently, make quick decisions, and be familiar with the ADA. Strong problem-solving, organizational, and communication skills are essential for interacting with clients in person or by phone regarding services provided by the training department. Testing is performed at both the Kino Service Center and Northwest Service Center, requiring travel to either location.

The Community & Workforce Development Department works with vulnerable populations and minors. Employment requires a Level One Fingerprint Clearance Card, a Criminal History Self-Disclosure Affidavit, and a Central Registry background check.

Responsibilities

  • Participate in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department.
  • Provide direct services urgently and compassionately to clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services.
  • Assess the needs of community members and provide guidance on appropriate resources based on individual needs.
  • Match qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
  • Represent the program or work unit at community events and in meetings with County personnel and/or community partners.
  • Provide administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities.
  • Provide input to management in the development of program goals and objectives.
  • Manage and maintain accurate records of program participants and their progress.
  • Perform other duties as assigned in support of the overall goals and functions of the Community & Workforce Development Department and Pima County.

Requirements

  • Associate’s degree from an accredited college, university, or technical school in management, public or business administration, or a related field as determined by the department head at the time of recruitment, and one year of professional experience in health, customer service, human services, or a closely related field.
  • Alternatively, one year of experience with Pima County as a Community and Workforce Specialist I or similar position, as determined by the department head at the time of recruitment.
  • Valid driver’s license is required at the time of application. A valid Arizona driver’s license is required at the time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine suitability to operate county vehicles. Failure to maintain the required licenses and certifications may result in termination.
  • Level One Fingerprint Clearance Card, Criminal History Self-Disclosure Affidavit, and Central Registry background check are required for employment.

Preferred Qualifications

  • Minimum one year of experience working with job seekers in person and over the phone.
  • Minimum six months of experience with data entry and spreadsheet software such as Excel.
  • Experience with or knowledge of classroom management, with an emphasis on standardized testing.
  • Bilingual (Spanish/English).

Skills

  • Ability to work independently and make quick decisions.
  • Familiarity with the Americans with Disabilities Act (ADA).
  • Strong problem-solving and organizational skills.
  • Effective communication with clients in person or by phone.

Physical/Sensory Requirements

  • Motion Activity: Grasping.
  • Speaking Activity: In person and on the phone.
  • Vision Activity: Operate a motor vehicle, distinguish colors, depth perception, and peripheral vision.

Pay

Hiring Range: $21.76 - $25.56 per hour. The actual salary offer will consider a wide range of factors, including skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range: $21.76 - $29.36 per hour (entire compensation range for the position).

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