Community Support Professional

JOB SUMMARY

The Community Support Professional (CSP) reports directly to the Program Manager and is responsible for providing direct support to people with intellectual and developmental disabilities in community-based settings. The CSP ensures each person has access to a meaningful day focusing on skill development and achieving person-centered goals related to volunteering, employment, socialization, recreation, resource location, money management, transportation, and more.

ESSENTIAL FUNCTIONS

• Utilize personal and professional networks to cultivate meaningful relationships between community members and persons in services (employment, volunteerism, recreation/leisure)
• Familiarize with goals and outcomes of people in services, track and provide feedback on progress with managers and person-centered plan team
• Complete daily service documentation including time and attendance in iCareManager (iCM) database system
• Edit and correct information in iCM as directed by Manager/Director
• Ensure knowledge and understanding of health needs and risks, diagnoses of assigned persons in services
• Provide supervision and assistance during meaningful day activities, emphasizing community-based supports and services
• Support employment development, explore interests and skills, provide on-site training, and assist with communication with employers, co-workers, and team members
• Use Coach Approach™ to communicate and problem solve with persons in services and colleagues, helping them build skills to solve problems
• Pass and maintain current trainings required by State of Maryland and Agency, including CPR/First Aid and Blood Borne Pathogens
• Complete PCP-related training for people receiving services
• Maintain flexibility with daily schedules to handle unexpected situations, including providing support to non-routinely assigned individuals and providing transportation
• Participate in Travel Training requirements and learn public transportation systems to assist people in navigating their communities
• Deliver customized, person-centered services using principles that promote growth for all recipients
• Identify and connect natural supports in various community settings where people in services frequently participate
• Communicate issues and challenges to the Program Manager to help problem-solve new ways to achieve goals
• Participate in internal/external meetings to ensure services meet needs addressed in person-centered plans
• Assist with providing transportation for people receiving services to, from, and within all services, including community outings
• Participate in cross-functional teams to address organizational needs and promote collaboration across departments

EXPECTATIONS/DESIRED SKILLS

• Creative and detailed-oriented
• Proven initiative and self-starter attributes
• Strong organizational and time management skills
• Ability to manage multiple priorities simultaneously
• Willingness to work in a high-energy environment
• Relates well to diverse populations; builds appropriate rapport
• Strong technical knowledge, including experience with Microsoft Office suite

QUALIFICATIONS

• High School Diploma or GED required, Associate’s Degree preferred
• Absorbed with Montgomery County and/or Prince George’s County activities and resources
• Valid driver’s license, clean driving record, reliable transportation, and willingness to drive company vehicles