Community Support Lead Care Manager - Mendocino County

About the role

This is a highly field-based role supporting members directly in the community. The role involves managing a caseload of members with complex health and social needs, conducting in-person visits, assessments, and follow-ups, coordinating services across healthcare, behavioral health, and community resources, participating in community outreach efforts, and providing mentorship and support to other care managers.

Responsibilities

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems

Requirements

• Comfortable working independently in the field
• Management of complex caseloads and competing priorities
• Strong leadership and team collaboration skills
• Proactive, resourceful, and solution-oriented approach
• Passionate about supporting high-acuity, underserved populations

Qualifications

• 3-5 years in case management, social services, or healthcare
• Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)
• Strong understanding of healthcare systems, managed care, and community resources
• Excellent communication, empathy, and cultural competence
• Strong organizational and time management skills
• Proficient in technology, including case management systems, EHR platforms, and documentation tools
• Ability to document in real-time and manage member data accurately
• Comfortable navigating multiple systems and communication platforms

Skills

• Strong interpersonal and communication skills
• Ability to build and maintain relationships with community-based organizations
• Resourcefulness and problem-solving abilities
• Effective time management and prioritization skills
• Ability to work in a fast-paced, community-based environment

Benefits

• Hourly Range: $30.00 - $35.00, depending on experience, qualifications, and internal equity
• Monthly stipend
• 160 hours PTO + paid sick time
• 11 paid holidays (including birthday and floating holiday)
• 4 paid volunteer hours per month
• 90% employer-paid employee-only medical benefits
• Flexible Spending Account (FSA)
• Short-term & long-term disability, EAP
• 401(k) with company match
• Professional development opportunities
• Quarterly in-person events
• Employee discount programs