Community Support Lead Care Manager - Mendocino County

About the role

This is a highly field-based role supporting members directly in the community. The role involves managing a caseload of members with complex health and social needs, conducting in-person visits, assessments, and follow-ups, and coordinating services across healthcare, behavioral health, and community resources.

Responsibilities

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within Santa Clara County
• Coordinate services across healthcare, behavioral health, and community resources
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems

Requirements

• Comfortable working independently in the field
• Manage complex caseloads and competing priorities
• Be a strong leader and team collaborator
• Proactive, resourceful, and solution-oriented
• Thrives in fast-paced, community-based environments
• Enjoys engaging with the community and building relationships
• Passionate about supporting high-acuity, underserved populations

Qualifications

• 3-5 years in case management, social services, or healthcare
• Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)
• Strong understanding of healthcare systems, managed care, and community resources
• Excellent communication, empathy, and cultural competence
• Strong organizational and time management skills
• Proficient in technology, including case management systems, EHR platforms, and documentation tools
• Able to document in real-time and manage member data accurately
• Comfortable navigating multiple systems and communication platforms