Community Specialist | Wayland Square

Core Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Schedule/Availability: The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.
• Experience: 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.

Job Assets

• Bonus: $2.00/hour

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community.
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop.
• Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Compensation & Benefits Package

• Base Pay Range: $21.00 - $24.16/hour, subject to minimum wage in the location.
• Total Target Base Pay Range: $23.00 - $26.16/hour.
• Bonus: Target Bonus of $2.00/hour.
• Benefits: Extended health and dental benefits, and mental health plans; Paid time off; Savings and retirement plan matching; Generous employee discount; Fitness & yoga classes; Parenthood top-up; Extensive catalog of development course offerings; People networks, mentorship programs, and leadership series.