Community Specialist | Los Gatos

About the Role

As a Community Specialist, you will execute the store’s community strategy by engaging with the local community through relationship building, events, and other activities. This includes supporting lululemon product seeding and attending local studios. You will develop and sustain key relationships with lululemon Ambassadors and other influential community partners while delivering a world-class guest experience on the store floor.

Responsibilities

• Collaborate with store leadership to bring the Community strategy to life through community foundations and guest experience.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and retention.
• Engage with the local community to identify future Ambassador or partner opportunities and enhance the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community-relevant business data and metrics to share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store with reliable transportation.
• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.

Preferred Qualifications

• High school diploma/GED/equivalent or above.
• Experience building or maintaining relationships with clients, groups, or partners.
• Experience motivating team members to accomplish goals or activities.

Skills

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within and across the company and community.
• Planning and Organizing: Plans and organizes work efficiently to meet priorities.
• Collaboration and Teamwork: Works productively with others to achieve common goals; seeks diverse perspectives.
• Learner Mindset: Curious, open to feedback, and pursues learning and skill development.
• Self-Leadership: Takes personal responsibility for actions and inspires others to support goals.
• Interactive Communication: Conveys and understands information effectively in interactions.

Work Context

• Work occurs in various environments, including the store (bright lights, loud music) and community locations.
• Involves building relationships, strengthening community partnerships, and participating in fitness or movement-related events.
• Work is accomplished as part of a team, sometimes independently, and may involve using computers or technical devices.

Pay

Base Pay Range: $22.50 - $25.89/hour (subject to minimum wage in the location).

Target Bonus: $2.00/hour.

Total Target Base Pay Range: $24.50 - $27.89/hour.

Compensation is grounded in a pay-for-performance philosophy, with base pay varying based on job-related knowledge, skills, experience, and internal equity.

Benefits

• Extended health and dental benefits, including mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: Incentive programs, benefits, and perks have certain eligibility requirements and may be altered by the company at any time.

Schedule

• Work schedule varies based on store needs, including mornings, afternoons, evenings, weekends, and holidays.
• During peak times, special events, or other circumstances, shifts may include early mornings or late nights/overnights.