Community Specialist | Houston CityCentre

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth‑focused environment for our people.

Job Summary

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities, supporting lululemon product seeding, and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other influential community partners, providing synergistic value, and deliver a world‑class guest experience on the store floor.

Core Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end‑to‑end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community‑relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Requirements

• Eligibility: Must be legally authorized to work in the country where the store is located and have reliable transportation to travel to the assigned store.
• Schedule/Availability: Work schedule varies based on store needs; shifts typically include mornings, afternoons, evenings, weekends, and holidays, with occasional early mornings or late nights/overnights during peak periods or special events.
• Experience: At least 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.
• Job Assets (nice to have): Education – High school diploma/GED/equivalent or higher; experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities.

What We Look For

• Inclusion & Diversity – Creates/supports an inclusive environment that values and celebrates differences.
• Integrity – Behaves in an honest, fair, and ethical manner.
• Connection and Partnership – Builds professional relationships with team members and guests; develops partnerships within and across the company and community.
• Planning and Organizing – Plans and organizes work clearly and efficiently to ensure completion in alignment with priorities.
• Collaboration and Teamwork – Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Learner Mindset – Is curious, open to feedback, and pursues learning and new skills to continually grow and develop.
• Self‑Leadership – Takes personal responsibility for own actions; inspires others to buy‑in and actively support goals and initiatives.
• Interactive Communication – Conveys information effectively and understands information shared while interacting with others.

Work Context

Work can occur in various locations and environments, including moving through the store with bright lights and loud music, as well as at community locations. The role involves building relationships with new people, strengthening community partnerships, and participating in fitness‑related events. Work is performed as part of a team, sometimes independently, and may involve using a computer or other technical devices.

Compensation & Benefits

Base Pay Range: $21.00 – $24.16 per hour (subject to minimum wage in the location). Target Bonus: $2.00 per hour. Total Target Base Pay Range: $23.00 – $26.16 per hour. Compensation is grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees are eligible for a competitive bonus program, subject to program eligibility requirements.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top‑up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Note: Incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these programs, benefits, and perks in whole or in part at any time without advance notice.