Community Specialist | Dimond Center

Core Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Schedule/Availability: The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.
• Experience: 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.

Job Assets

• Built or maintained relationships with clients, groups, or partners.
• Motivated team members to accomplish goals or activities.

Compensation & Benefits Package

• Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location.
• Target Bonus: $2.00/hour
• Total Target Base Pay Range: $26.00 - $29.61/hour
• Incentive Programs, Benefits, and Perks: Includes extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top-up, extensive catalog of development course offerings, people networks, mentorship programs, and leadership series.