Community Solutions Customer Service Representative
About the role
This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future. Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.
Spectrum provides superior communication and entertainment products for residential and business customers, including Spectrum Internet®, TV, Mobile and Voice, plus local news, programming, regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
Responsibilities
- Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
- Manage account activation, maintenance and billing concerns through thoughtful phone support