Community Service Lead

The Role

We are seeking a dedicated Community Service Leader (CSL) to join our dynamic team. As a CSL, you will play a critical leadership role by managing a team of Direct Support Professionals (DSPs) in a group home setting. Your work ensures individuals with IDD lead self-determined, meaningful, and fulfilling lives through engaged community participation and high-quality, person-centered care.

Responsibilities

• Team Leadership:

  • Supervise and mentor DSPs to ensure excellence in service delivery.
  • Provide coaching and performance feedback while fostering a culture of accountability and empowerment.

• Scheduling & Staffing:

  • Create and maintain staff schedules based on funding ratios and Person-Centered Plans (PCPs).
  • Ensure coverage aligns with individual needs and program requirements.

• Quality Support Delivery:

  • Oversee the implementation of support services, including Activities of Daily Living (ADLs), Instrumental Activities of Daily Living (IADLs), and community integration.
  • Adapt support as needed to promote meaningful participation in everyday life.

• Communication & Collaboration:

  • Serve as a liaison with families, day program providers, interdisciplinary team members, and other stakeholders.
  • Maintain proactive, transparent communication with all parties.

• Household Management:

  • Manage resident and household funds, monitoring expenditures responsibly.
  • Assist with emergencies as needed to ensure individuals’ well-being.
  • Ensure all documentation (financial and programmatic) is accurate and timely.

• Hiring & Retention:

  • Partner with the Program Manager to support staff hiring, retention, and development.
  • Participate in onboarding and training new DSPs to uphold quality standards.

• Compliance & Documentation:

  • Ensure services align with person-centered plans, regulatory requirements, and internal policies.
  • Maintain accurate and up-to-date records for all services and activities.

• Additional Responsibilities:

  • Perform additional duties as assigned, supporting the success of both the individuals and the team.

Qualifications

• High school diploma or equivalent (required).

• At least 2 years of experience in human services supporting individuals with IDD.

• Strong communication, leadership, and interpersonal skills.

• Ability to multitask, prioritize, and exercise sound judgment in dynamic environments.

• Proficiency in Microsoft applications and general computer skills.

• Valid U.S. driver’s license (required).

All Positions Require

• Valid driver’s license and insurance

• Background check

• Reference check

• Flu vaccine

• Covid-19 vaccine

• Fingerprinting (when required)

What We Offer

• Competitive Pay: $58,000–$65,000, based on experience and qualifications.

• Benefits: Comprehensive benefits package for full-time eligible employees, including health insurance, paid time off, and holiday pay.

• Growth Opportunities: Paid training, professional development, and clear career advancement pathways.

• Supportive Work Environment: Join a passionate, mission-driven team united by a shared commitment to our community.