Community Sales Director

Sales & Marketing | Community Relations

• Accounts for community sales department invoices and manages the department budget.
• Generates and maintains detailed and accurate weekly and monthly sales and marketing productivity reports.
• Manages sales and marketing data, audits, training, analysis, and implementation.
• Maintains CRM lead tracking database and ensures all contact records are current.
• Ensures inquiry forms are available at the front desk and qualified leads are entered into the CRM database.
• Completes Marketing Action Plan on a timely basis each month.
• Conducts bi-annual competitive market research and provides necessary data to the regional sales team.
• Understands competitive opportunities and threats and presents strategic alternatives to the Executive Director and Regional Sales Team.
• Presents the company and the community in a positive and professional manner.
• Meets with sales team monthly to review sales and marketing activity, quality assurance, and other key marketing issues.
• Aids in the completion, production, and rollout of Standard Operation Procedures.
• Strives to educate the community about Phoenix’s unique approach to senior living services.
• Works with corporate Marketing Support to generate new lead generating activity.
• Provides customer service by responding to inquiries and appropriately communicating to the community and Regional Operations Team.
• Positively influences and impacts sales activities for the community.
• Maintains occupancy and sales productivity goals and meets or exceeds standards in sales productivity.
• Closes new sales in the community and implements, monitors, and promotes resident referral programs.
• Supports lead generation efforts through professional outreach.

Education & Experience | Certification

• College degree preferred, 3-5 years experience in sales and marketing, preferably in senior housing.
• Previous experience working with the elderly and/or disabled in a paid or volunteer position is highly desirable.

Skills & Abilities

• Computer proficiency with working knowledge of Windows, Power Point, Excel software.
• Ability to be flexible and work in an environment that promotes teamwork and collaboration.
• Excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and employee population.
• Demonstrated ability to set priorities, complete assignments in a timely manner while managing multiple duties and responsibilities.
• Demonstrated ability to be innovative and creative and have patience, high energy, and resourcefulness in problem solving.

Physical Requirements

• Standing / Walking: 2-4 hours at a time, 4-6 hours per day.
• Sitting: 0-2 hours at a time, 2-4 hours per day.
• Driving: 60-120 minutes, 3-4 times a week.
• Lifting / Carrying: 40 lbs occasionally, 70 lbs occasionally.
• Reaching: 3 feet occasionally.
• Bending: Occasionally.
• Squatting: Occasionally.
• Kneeling: Occasionally.
• Climbing: Occasionally.
• Simple grasping, pushing, and pulling, fine manipulation.