Community Sales Director

Sales & Marketing | Community Relations

• Accounts and submits community sales department invoices for processing and payment.
• Manages sales and marketing data, audits, training, analysis, and implementation.
• Maintains a thorough working proficiency of Customer Relationship Management (CRM) lead tracking database and keeps all contact records current.
• Ensures inquiry forms are always available at the front desk.
• Ensures qualified leads are entered into the CRM database.
• Completes Marketing Action Plan when required on a timely basis each month.
• Conducts bi-annual competitive market research and provides the regional sales team with all data (including rates, apartment sizes, services, and amenities) necessary to complete an accurate ranking and analysis of designated competitors in the communities' market.
• Understands competitive opportunities & threats and presents strategic alternatives to combat these to the Executive Director and Regional Sales Team.
• Presents the company in a positive and professional manner.
• Meets monthly with sales team to review sales and marketing activity, quality assurance, and other key marketing issues.
• Affords assistance in completion, production, and roll-out of Standard Operation Procedures.
• Strives to educate the community at large about Phoenix’s unique approach to senior living services.
• Works in partnership with corporate Marketing Support to ensure new lead generating activity has appropriate marketing support to maximize effectiveness.
• Provides customer service by responding to corporate phone, mail, or email inquiries and appropriately communicates to the community(s)/Regional Operations Team.
• Positively influences and impacts sales activities for the community.
• Affirms meeting or exceeding standards in sales productivity.
• Conducts tours with prospective residents and their families.
• Personally closes new sales in the community.
• Implements, monitors, and promotes resident referral programs to generate new referrals.
• Conducts professional outreach for lead generation purposes.
• Maximizes occupancy and revenue opportunities for the community.

Education & Experience | Certification

• College degree preferred, 3-5 years experience in sales and marketing, preferably in senior housing.
• Previous experience working with the elderly and/or disabled in a paid or volunteer position is highly desirable.

Skills & Abilities

• Computer proficiency with working knowledge of Windows, Power Point, Excel software.
• Ability to be flexible and work in an environment that promotes teamwork and collaboration.
• Excellent communication skills, both verbal and written and the ability to relate in a positive and professional way to a diverse resident and employee population.
• Demonstrated ability to set priorities, complete assignments in a timely manner while managing multiple duties and responsibilities.
• Demonstrated ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.

Physical Requirements

• In an 8 hour workday, associate may stand / walk: Hours at one time: 2-4, Total hours/day: 4 – 6.
• In an 8 hour workday, associate may sit: Hours at one time: 0 - 2, Total hours/day: 2 – 4.
• In an 8 hour workday, associate may drive: 60-120 minutes, 3 – 4 times a week.
• Associate will support / assist: Frequency: 50 lbs, Occasionally: 150 lbs.
• Associate will lift / carry: Frequency: 40 lbs, Occasionally: 70 lbs.
• Associate will use hands for repetitive: Simple grasping, pushing, and pulling, fine manipulation.
• Associate should be able to: Bend: Occasionally, Squat: Occasionally, Kneel: Occasionally, Climb: Occasionally, Reach: Occasionally, 3 feet.