Community Resource Navigator

Summary

The Community Resource Navigator serves as a primary point of contact for healthcare patients and communities in an ambulatory care setting. This role supports individuals and families entering the healthcare system by assisting with utilization and retention of benefits and community resources, while helping eliminate barriers to JPCHC services. This position floats to clinics as needed.

Essential Duties and Responsibilities

• Work outreach events during traditional and non-traditional hours and locations
• Work collaboratively with all different departments of the JPCHC organization
• Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
• Maintain a high level of confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
• Educate members on issues related to using the healthcare system and their specific government assistance plan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with clients/patients who request in-person government assistance
• Maintain Food Pantry at designated location, including pantry access, stocking, ordering, and cleaning
• Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)
• Assist patients with applications and follow-up for Medicaid programs and Marketplace coverage
• Assist patients with Medicare
• Process income information for the JPCHC Sliding Fee Scale applications
• Assist patients with applications for various Prescription Assistance Programs
• Provide community resources to the underserved, vulnerable populations, and patients
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Assist with Social Determinants of Health where needed
• Assist with special projects and other duties as necessary and required
• Perform related duties as assigned

Qualifications

• High School Diploma or Equivalent required
• Bi-Lingual/Multi-Lingual a plus
• Two years of previous experience in outreach navigation preferred
• Customer service experience required
• Must be willing to travel 50% of the time to different site locations
• Valid Indiana Driver's License and proof of auto insurance required
• Certified Indiana Navigator certification required within 90 days of employment
• Certified Application Counselor certification required within 90 days of employment
• Community Health Worker certification required within 6 months of employment

Computer Skills

• Proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, and walk, as well as reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The noise level in the work environment is usually moderate.

Benefits

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what's ahead
• Life and disability coverage for peace of mind