Community Resource Center Specialist II- Onsite Norwalk Location

About the role

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low‑income Los Angeles County residents. As the nation’s largest publicly operated health plan, it serves more than 2 million members and is committed to delivering the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low‑income communities and to support the safety net required to achieve that purpose.

The Community Resource Center (CRC) Specialist II builds relationships with community members, L.A. Care departments, Blue Shield of California Promise Health Plan staff, community‑based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement to increase CRC traffic, informs members about physical and health‑education programs, assists with referrals across L.A. Care departments, helps members understand health‑care access issues, identifies resource needs based on social drivers, and provides ongoing follow‑up. The Specialist works with L.A. Care health‑plan teams on customer service, social services, care management, health education, behavioral health, member‑engagement marketing, and relies on product knowledge and business insight. The CRCs serve anyone in the local community, so the role also supports referral processes for non‑member cases and collaborates with stakeholders to promote positive outcomes. Additional responsibilities include planning, developing, implementing, and analyzing CRC services, programming, and vendor management, as well as supporting special projects per work plans and technical procedures.

Responsibilities

• Day‑to‑Day Representation (25%): coordinate member‑centric customer service, resolve inquiries, guide members to resources, create resource guides, identify resource needs in complex situations, link members to appropriate services, identify gaps in CRC services and recommend new programs, support opening/closing of the CRC, order and maintain office supplies and inventory, support facility‑maintenance vendors, manage CRC calendar and conference rooms, prepare training rooms, answer incoming calls professionally.
• High‑Touch Customer Focus (25%): provide in‑person service, support extended‑hour schedules, implement child‑development activities for children while parents attend classes or appointments.
• Cross‑Collaboration (20%): maintain relationships within L.A. Care and Blue Shield Promise, engage community stakeholders to promote CRC programs, inform other L.A. Care departments about services that resonate with CRC members based on hands‑on experience.
• Outreach and Engagement (15%): nurture relationships with internal and external stakeholders, act as ambassador for CRC partnership brand, establish community stakeholder relationships, report community needs to management, enter data for integrated outreach, support planning and analysis of member‑engagement activities to increase CRC traffic, provide feedback to connect members to health‑education programs, support communications and marketing across platforms to boost CRC attendance.
• Implementing Strategic Initiatives (15%): support special projects by defining scope, responsibilities, deliverables, milestones, timelines, and tasks; monitor risks and recommend mitigation plans; maintain consistent documentation, track and report project status.
• Other duties as assigned (10%).

Requirements

• Education Required: Associate’s Degree (equivalent education and/or experience may be considered).
• Education Preferred: Bachelor’s Degree.
• Experience Required: At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders; experience with data entry and reporting processes.
• Experience Preferred: Previous experience in child‑development activities.

Qualifications

• Skills Required: verbal and written communication; organizational skills; detail‑oriented; collaborative and enthusiastic team player; ability to assist with inquiries and identify creative solutions; troubleshoot problem areas and support effective alternatives; action‑oriented with urgency, high energy, and enthusiasm; ability to multitask and meet competing deadlines while maintaining accuracy; ability to work independently or within a diverse team applying business insight and empathy; initiative to anticipate business needs in operations and customer service; adaptability to fast‑changing environments; proficiency with MS Office (Outlook, Word, Excel, PowerPoint); excellent customer service skills; interpersonal skills, ability to read non‑verbal cues and apply situational adaptability; ability to make sound decisions with incomplete information.
• Skills Preferred: experience with Salesforce CRM; knowledge of Medi‑Cal beneficiary populations in social‑service, healthcare, not‑for‑profit, or government settings; familiarity with public agencies and resources that support CRC visitors; bilingual in one of L.A. Care’s threshold languages (English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese).
• Licenses/Certifications Required: CPR certification within 120 days of hire.
• Licenses/Certifications Preferred: CPR and California Mandated Reporter training within 120 days of hire; Management of Aggressive Behavior (MOAB) and de‑escalation techniques training; safe lifting practices training; Emergency Action Plan (EAP) training.

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)

Pay

Salary Range: $47,840.00 (Min.) – $57,062.00 (Mid.) – $68,474.00 (Max.)