Community Resource Center Specialist II (Onsite- Lincoln Heights Location)
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists of duties/requirements/benefits, and
for prose
3. Do NOT repeat the job title as a heading (the page already shows it)
4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it
5. Preserve ALL substantive information; do NOT invent or summarize away detail
6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")
8. Never create Pay/Schedule/Benefits sections unless the posting actually states them
9. Prefer a few substantive sections over many thin ones
10. Output ONLY the HTML fragment — no /, no markdown code fences
Let me analyze the job posting content:
- Salary Range: $47,840.00 (Min.) - $57,062.00 (Mid.) - $68,474.00 (Max.) - This is Pay information
- Company background: L.A. Care Health Plan established 1997, mission statement
- Job Summary: Detailed description of the CRC Specialist II role
- Duties: Broken down into categories with percentages:
- Day-to-Day Representation (25%)
- High-Touch Customer Focus (25%)
- Cross-Collaboration (20%)
- Outreach and Engagement (15%)
- Implementing Strategic Initiatives (15%)
- Performs other duties as assigned (10%)
- Education Required: Associate's Degree (or equivalent)
- Education Preferred: Bachelor's Degree
- Experience Required: At least 6 months community work or operations work
- Experience Preferred: Previous experience in child development activities
- Skills Required: List of abilities
- Skills Preferred: Salesforce CRM, knowledge of Medi-Cal populations, knowledge of public agencies, bilingual
- Licenses/Certifications Required: CPR Certified within 120 days of hire
- Licenses/Certifications Preferred: (none listed separately, but training mentioned)
- Required Training: Within 120 days: CPR, California Mandated Reporter, MOAB, de-escalation, safe lifting, EAP
- Physical Requirements: Light
- Additional Information: Travel to offsite locations
- Salary Range Disclaimer
- Benefits: List of benefits offered
Now I need to structure this into appropriate sections. The rules say to use specific section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
Let me map the content:
1. About the role: Could include company background and job summary
2. Responsibilities: The duties sections
3. Requirements: Education required, experience required, licenses/certifications required, required training
4. Qualifications: Could include preferred education, preferred experience, preferred skills, preferred licenses/certifications
5. Skills: Required skills and preferred skills
6. Benefits: The benefits list
7. Pay: Salary range
8. Schedule: Not explicitly mentioned, but there's mention of extended-hour schedule. Might include that in Responsibilities or About the role.
The rules say: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does state salary range and benefits, so those sections are appropriate. Schedule is mentioned indirectly (extended-hour schedule), but not a clear schedule section. I'll include Pay and Benefits.
I should avoid duplicate headings. The posting has "Education Required", "Education Preferred", "Experience Required", "Experience Preferred", "Skills Required", "Skills Preferred", "Licenses/Certifications Required", "Licenses/Certifications Preferred", "Required Training". I need to consolidate into the standard sections.
Let me plan the HTML structure:
-
About the role
- Company background and mission
- Job summary
- Responsibilities
- For each duty category, maybe a subheading? But rules say use for section headings only. Could use ? The rules only mention for section headings. It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other heading levels, but to be safe, I'll keep only for main sections. For sub-sections within Responsibilities, I could use or just list them as bullet points with the category names.
Better: Under Responsibilities, I can have a with each duty category as a list item, and within each, a nested for the specific duties. But the duties are prose descriptions. I'll structure as:
Responsibilities
- Day-to-Day Representation (25%): [list of duties]
...
But each duty category has multiple bullet points. I'll need to parse the duties.
Let me extract duties:
Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources.
- Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs.
- Collaborates with team members to create resource guides and reference materials.
- Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources.
- Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services.
- Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory.
- Supports CRC vendors which deliver facility maintenance.
- Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments.
- Prepares conference/training rooms and assists with support services, as needed.
- Answers incoming calls in a timely and professional manner.
High-Touch Customer Focus (25%):
- Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs.
- Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.
Cross-Collaboration (20%):
- Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC.
- Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.
Outreach and Engagement (15%):
- Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition.
- Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement.
- Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs.
- Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience.
- Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.
Implementing Strategic Initiatives (15%):
- Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe.
- Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track.
- Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status.
Performs other duties as assigned (10%): (just a statement)
I'll include all these as nested lists.
Now Requirements section: Education Required, Experience Required, Licenses/Certifications Required, Required Training, Physical Requirements, Additional Information (travel).
Qualifications section: Education Preferred, Experience Preferred, Licenses/Certifications Preferred (none), Preferred Skills (Salesforce, knowledge, bilingual).
Skills section: Required Skills and Preferred Skills.
Benefits section: List of benefits.
Pay section: Salary range and disclaimer.
Schedule: Not explicitly a section, but extended-hour schedule mentioned. Could mention in Responsibilities or About the role. I'll not create a Schedule section.
Now, I must not include boilerplate like EEO, etc. The posting doesn't have that.
Also, the salary range disclaimer is part of Pay.
Now, write HTML.
I'll start with About the role:
About the role
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Community Resource Center (CRC) Specialist II supports building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members. Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives.
Responsibilities:
Responsibilities
- Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond
for prose 3. Do NOT repeat the job title as a heading (the page already shows it) 4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it 5. Preserve ALL substantive information; do NOT invent or summarize away detail 6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions 7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") 8. Never create Pay/Schedule/Benefits sections unless the posting actually states them 9. Prefer a few substantive sections over many thin ones 10. Output ONLY the HTML fragment — no /, no markdown code fences Let me analyze the job posting content: - Salary Range: $47,840.00 (Min.) - $57,062.00 (Mid.) - $68,474.00 (Max.) - This is Pay information - Company background: L.A. Care Health Plan established 1997, mission statement - Job Summary: Detailed description of the CRC Specialist II role - Duties: Broken down into categories with percentages: - Day-to-Day Representation (25%) - High-Touch Customer Focus (25%) - Cross-Collaboration (20%) - Outreach and Engagement (15%) - Implementing Strategic Initiatives (15%) - Performs other duties as assigned (10%) - Education Required: Associate's Degree (or equivalent) - Education Preferred: Bachelor's Degree - Experience Required: At least 6 months community work or operations work - Experience Preferred: Previous experience in child development activities - Skills Required: List of abilities - Skills Preferred: Salesforce CRM, knowledge of Medi-Cal populations, knowledge of public agencies, bilingual - Licenses/Certifications Required: CPR Certified within 120 days of hire - Licenses/Certifications Preferred: (none listed separately, but training mentioned) - Required Training: Within 120 days: CPR, California Mandated Reporter, MOAB, de-escalation, safe lifting, EAP - Physical Requirements: Light - Additional Information: Travel to offsite locations - Salary Range Disclaimer - Benefits: List of benefits offered Now I need to structure this into appropriate sections. The rules say to use specific section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Let me map the content: 1. About the role: Could include company background and job summary 2. Responsibilities: The duties sections 3. Requirements: Education required, experience required, licenses/certifications required, required training 4. Qualifications: Could include preferred education, preferred experience, preferred skills, preferred licenses/certifications 5. Skills: Required skills and preferred skills 6. Benefits: The benefits list 7. Pay: Salary range 8. Schedule: Not explicitly mentioned, but there's mention of extended-hour schedule. Might include that in Responsibilities or About the role. The rules say: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does state salary range and benefits, so those sections are appropriate. Schedule is mentioned indirectly (extended-hour schedule), but not a clear schedule section. I'll include Pay and Benefits. I should avoid duplicate headings. The posting has "Education Required", "Education Preferred", "Experience Required", "Experience Preferred", "Skills Required", "Skills Preferred", "Licenses/Certifications Required", "Licenses/Certifications Preferred", "Required Training". I need to consolidate into the standard sections. Let me plan the HTML structure: -
About the role
-Company background and mission
-Job summary
-Responsibilities
- For each duty category, maybe a subheading? But rules say use for section headings only. Could use ? The rules only mention for section headings. It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other heading levels, but to be safe, I'll keep only for main sections. For sub-sections within Responsibilities, I could use or just list them as bullet points with the category names.
Better: Under Responsibilities, I can have a with each duty category as a list item, and within each, a nested for the specific duties. But the duties are prose descriptions. I'll structure as:
Responsibilities
- Day-to-Day Representation (25%): [list of duties]
...
But each duty category has multiple bullet points. I'll need to parse the duties.
Let me extract duties:
Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources.
- Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs.
- Collaborates with team members to create resource guides and reference materials.
- Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources.
- Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services.
- Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory.
- Supports CRC vendors which deliver facility maintenance.
- Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments.
- Prepares conference/training rooms and assists with support services, as needed.
- Answers incoming calls in a timely and professional manner.
High-Touch Customer Focus (25%):
- Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs.
- Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.
Cross-Collaboration (20%):
- Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC.
- Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.
Outreach and Engagement (15%):
- Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition.
- Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement.
- Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs.
- Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience.
- Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.
Implementing Strategic Initiatives (15%):
- Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe.
- Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track.
- Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status.
Performs other duties as assigned (10%): (just a statement)
I'll include all these as nested lists.
Now Requirements section: Education Required, Experience Required, Licenses/Certifications Required, Required Training, Physical Requirements, Additional Information (travel).
Qualifications section: Education Preferred, Experience Preferred, Licenses/Certifications Preferred (none), Preferred Skills (Salesforce, knowledge, bilingual).
Skills section: Required Skills and Preferred Skills.
Benefits section: List of benefits.
Pay section: Salary range and disclaimer.
Schedule: Not explicitly a section, but extended-hour schedule mentioned. Could mention in Responsibilities or About the role. I'll not create a Schedule section.
Now, I must not include boilerplate like EEO, etc. The posting doesn't have that.
Also, the salary range disclaimer is part of Pay.
Now, write HTML.
I'll start with About the role:
About the role
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Community Resource Center (CRC) Specialist II supports building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members. Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives.
Responsibilities:
Responsibilities
- Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond
for section headings. It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other heading levels, but to be safe, I'll keep only for main sections. For sub-sections within Responsibilities, I could use or just list them as bullet points with the category names.
Better: Under Responsibilities, I can have a with each duty category as a list item, and within each, a nested for the specific duties. But the duties are prose descriptions. I'll structure as:
Responsibilities
- Day-to-Day Representation (25%): [list of duties]
...
But each duty category has multiple bullet points. I'll need to parse the duties.
Let me extract duties:
Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources.
- Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs.
- Collaborates with team members to create resource guides and reference materials.
- Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources.
- Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services.
- Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory.
- Supports CRC vendors which deliver facility maintenance.
- Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments.
- Prepares conference/training rooms and assists with support services, as needed.
- Answers incoming calls in a timely and professional manner.
High-Touch Customer Focus (25%):
- Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs.
- Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.
Cross-Collaboration (20%):
- Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC.
- Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.
Outreach and Engagement (15%):
- Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition.
- Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement.
- Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs.
- Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience.
- Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.
Implementing Strategic Initiatives (15%):
- Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe.
- Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track.
- Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status.
Performs other duties as assigned (10%): (just a statement)
I'll include all these as nested lists.
Now Requirements section: Education Required, Experience Required, Licenses/Certifications Required, Required Training, Physical Requirements, Additional Information (travel).
Qualifications section: Education Preferred, Experience Preferred, Licenses/Certifications Preferred (none), Preferred Skills (Salesforce, knowledge, bilingual).
Skills section: Required Skills and Preferred Skills.
Benefits section: List of benefits.
Pay section: Salary range and disclaimer.
Schedule: Not explicitly a section, but extended-hour schedule mentioned. Could mention in Responsibilities or About the role. I'll not create a Schedule section.
Now, I must not include boilerplate like EEO, etc. The posting doesn't have that.
Also, the salary range disclaimer is part of Pay.
Now, write HTML.
I'll start with About the role:
About the role
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Community Resource Center (CRC) Specialist II supports building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members. Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives.
Responsibilities:
Responsibilities
- Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond
for main sections. For sub-sections within Responsibilities, I could use or just list them as bullet points with the category names.
Better: Under Responsibilities, I can have a with each duty category as a list item, and within each, a nested for the specific duties. But the duties are prose descriptions. I'll structure as:
Responsibilities
- Day-to-Day Representation (25%): [list of duties]
...
But each duty category has multiple bullet points. I'll need to parse the duties.
Let me extract duties:
Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources.
- Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs.
- Collaborates with team members to create resource guides and reference materials.
- Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources.
- Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services.
- Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory.
- Supports CRC vendors which deliver facility maintenance.
- Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments.
- Prepares conference/training rooms and assists with support services, as needed.
- Answers incoming calls in a timely and professional manner.
High-Touch Customer Focus (25%):
- Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs.
- Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.
Cross-Collaboration (20%):
- Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC.
- Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.
Outreach and Engagement (15%):
- Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition.
- Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement.
- Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs.
- Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience.
- Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.
Implementing Strategic Initiatives (15%):
- Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe.
- Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track.
- Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status.
Performs other duties as assigned (10%): (just a statement)
I'll include all these as nested lists.
Now Requirements section: Education Required, Experience Required, Licenses/Certifications Required, Required Training, Physical Requirements, Additional Information (travel).
Qualifications section: Education Preferred, Experience Preferred, Licenses/Certifications Preferred (none), Preferred Skills (Salesforce, knowledge, bilingual).
Skills section: Required Skills and Preferred Skills.
Benefits section: List of benefits.
Pay section: Salary range and disclaimer.
Schedule: Not explicitly a section, but extended-hour schedule mentioned. Could mention in Responsibilities or About the role. I'll not create a Schedule section.
Now, I must not include boilerplate like EEO, etc. The posting doesn't have that.
Also, the salary range disclaimer is part of Pay.
Now, write HTML.
I'll start with About the role:
About the role
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Community Resource Center (CRC) Specialist II supports building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members. Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives.
Responsibilities:
Responsibilities
- Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond
- for the specific duties. But the duties are prose descriptions. I'll structure as:
- Day-to-Day Representation (25%): [list of duties] ...
- Day-to-Day Representation (25%):
- Supports the coordination of member-centric customer service to respond
Responsibilities
About the role
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Community Resource Center (CRC) Specialist II supports building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members. Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives.
Responsibilities: