Community Resource Assistant (Mission of Love Charities) - ACC Member

About the role

The AmeriCorps Member will support staff-led office operations, community outreach, client engagement, and workforce development activities that increase access to services for individuals served by Mission of Love Charities. Under the guidance, supervision, and direction of program staff, the Member will assist with community outreach, client support, workforce program coordination, and service documentation to help connect community members to available resources and services.

Responsibilities

• Support clients by providing program information, connecting them with appropriate staff and services, and assisting with service-related activities under staff supervision
• Support staff with planning, implementing, and participating in community outreach events and public engagement activities
• Support case managers by assisting with coordinating client visits, collecting information, and helping connect clients to available community resources under staff direction
• Aid the Workforce Director with scheduling classes, communicating with participants, supporting attendance tracking, and helping participants remain engaged in workforce and community resource programs under staff direction
• Collect and compile service-related data, attendance information, participant feedback, and activity summaries for staff review in accordance with program procedures and AmeriCorps requirements
• Answer multiple phone lines within a master console system. Ability to take accurate messages and route all calls to the appropriate staff
• Routinely route incoming/outgoing mail and packages
• Absorb and organize conference room and office spaces as needed when guests are expected for meetings
• Absorb and maintain an organized, welcoming office environment that supports client services and approved AmeriCorps activities
• Participate in required AmeriCorps trainings, supervision meetings, and other approved service activities

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Interest in gaining experience in community development or digital inclusion

Qualifications

• Be a U.S. Citizen, National, or Lawful Permanent Resident
• Hold a high school diploma or GED equivalent
• Be 17 years of age or older by the start of service
• Have not already served four (4) or more AmeriCorps State/National terms

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Passion for community service and connecting neighbors to the digital tools, skills, and opportunities they need to thrive

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans)
• Healthcare coverage (if applicable)
• Access to childcare benefits
• Student loan forbearance during your year of service
• Full-funded ACC Winter Institute during the year

Schedule

Full-time (approximately 40 hours per week)

Pay

$33,000 living stipend