Community Resource Advocate

About the role

This position is responsible for providing patients with assistance in meeting their healthcare needs including enrollment in Medicaid Expansion, application assistance for pharmaceutical charity programs, Medicare, ACA Health Insurance, preparing disability applications through the SOAR program, providing education and completing paperwork for sliding scale and new uninsured patients, and referring patients to other community resources based on their expressed needs. Address all patient referrals through the Provider Referral Work Que. Coordinate outreach/inreach events during National Health Center Week and beyond, create and maintain relationships with community agencies and elected officials. Equitably serve the organization's patient population through patient advocacy, community, outreach, and engagement.

Responsibilities

• Provide excellent customer service to all constituencies – community members, patients, fellow employees, community agency staff.
• Utilizing motivational interviewing techniques, ascertain individuals' current needs and resources.
• Based on information provided by the individual served, provide education about requirements for programs as well as program enrollment and/or referral.
• In both internal and external interactions, uphold Medicaid Expansion, MAC, MAP, Medicare, disability, ACA insurance, FQHC, and community agency enrollment and program guidelines, policies, and procedures.
• Participate in QI initiatives to improve processes and minimize errors and variation.
• Collaborate well with all appropriate staff to maintain efficient workflow.
• Utilize data systems to update and communicate with staff to receive appropriate referrals and expedite patient processing.
• Adhere to all reporting, training, and certification requirements of Community Health Worker Level – 1, Medicaid Expansion, MAC, SOAR, SHIIP, ACA, FQHC, and other community programs.
• Recruit additional volunteers to increase capacity to provide SHIIP and SOAR services.
• Document activities in Marketplace Assister Community (MAC), The Connector, TPC and other means as requested by team leads and/or program manager.
• Maintain positive relationships with community members, healthcare providers and community partners.
• Develop and maintain positive relationships with community members and agencies through community outreach and engagement.

Qualifications

• Experience in a medical office setting required.
• Bilingual (English/Spanish) preferred but not required.
• Knowledge of medical office software and comfort in using computers in daily work activity.
• Excellent verbal communication skills.
• Excellent organizational skills.
• Must have excellent verbal communication skills.
• Understand and maintain patient confidentiality.

Skills

• Basic medical terminology.
• Proficient in use of all computer software utilized in the organization, including Epic, NC Tracks, Marketplace Assister Community (MAC), ACA software, Connector utilization, SHIIP software, The Pharmacy Connection, and Microsoft Office Products.

Benefits

Equally serve the organization's patient population through patient advocacy, community, outreach, and engagement.

Pay

N/A

Schedule

N/A

Additional Requirements

• Maintain active membership status in the respective Continuum of Care Program and possess the ability to plan and facilitate community outreach events.

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient.
• Build not Blame – Focusing first on finding fault with the process rather than the person.
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers.
• Culture Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one’s own culture.