Community Resource Advocate

About the role

This position is responsible for providing patients with assistance in meeting their healthcare needs including enrollment in Medicaid Expansion application assistance, pharmaceutical charity programs, Medicare, ACA Health Insurance, preparing disability applications for patients through the SOAR program, providing education and completing paperwork for sliding scale and new uninsured patients, Medicaid Expansion application assistance, and referring patients to other community resources based on their expressed needs. Address all patient referrals through the Provider Referral Work Que. Coordinate outreach/in reach events during National Health Center Week and beyond, create and maintain relationships with community agencies and elected officials. Equitably serve the organization’s patient population through patient advocacy, community, outreach, and engagement.

Kintegra Health Core Requirements: Patient First – An approach to care that holds primary, the well-being and desires of the patient. Build not Blame – Focusing first on finding fault with the process rather than the person. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers. Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one’s own culture. Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our Goals Are To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels throughout our service area. To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment, and referral services. To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors. To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.

Responsibilities

• Provide excellent customer service to all constituencies – community members, patients, fellow employees, community agency staff.
• Utilizing motivational interviewing techniques, ascertain individuals’ current needs and resources.
• Based on information provided by the individual served, provide education about requirements for programs as well as program enrollment and/or referral.
• In both internal and external interactions, uphold Medicaid Expansion, MAC, MAP, Medicare, disability, ACA insurance, FQHC, and community agency enrollment and program guidelines, policies, and procedures.
• Participate in QI initiatives to improve processes and minimize errors and variation.
• Collaborate well with all appropriate staff to maintain efficient workflow.
• Utilize data systems to update and communicate with staff to receive appropriate referrals and expedite patient processing.
• Adhere to all reporting, training, and certification requirements of Community Health Worker Level – 1, Medicaid Expansion, MAC, SOAR, SHIIP, ACA, FQHC, and other community programs.
• Recruit additional volunteers to increase capacity to provide SHIIP and SOAR services.
• Document activities in Marketplace Assister Community (MAC), The Connector, TPC and other means as requested by team leads and/or program manager.
• Maintain positive relationships with community members, healthcare providers and community partners.
• Develop and maintain positive relationships