Community Representative

Overview

Kissing Tree, a master-planned 55+ active adult community in San Marcos, TX, is seeking a part-time Community Representative to join their team.

Job Description

The part-time Community Representative will play a key customer-facing role, onsite within the Kissing Tree Welcome Center, ensuring every visitor—whether a prospective buyer, homeowner, realtor or vendor—receives a warm, engaging, and memorable experience. This onsite position supports the Marketing Manager in executing initiatives related to Customer Experience, Realtor Relations, and the daily operations of the Welcome Center.

Key Deliverables

• Guide the Guest House guest experience in person, to ensure the consumers' wants and needs are met or exceeded.
• Effectively register guests and capture guest information.
• Avoid making updates in Tochi as needed (training provided).
• Maintain and close the Guest House according to procedure.
• Understand and support the execution of community brand at all touch points—the Guest House, at model homes, at amenities and throughout the community.
• Avoid performing administrative functions such as preparing special projects, presentations, emails and assisting the Marketing Manager.
• Place supply orders and maintain an inventory of supplies and gifts.
• Avoid assisting and participating in on and offsite community events and other special promotions as needed.

Responsibilities

• Support the real estate agent outreach program by contacting agents to inform them about Kissing Tree and our agent program.
• Avoid assisting and participating in agent events when needed on and off site.

What You'll Bring

• Ability to work weekends plus some weekdays and holidays (when needed) for an average of 10 - 20 hrs/week.
• Warm and welcoming, good energy level, and excellent customer service skills.
• Superior oral and written communication skills are necessary.
• Detail oriented person with the ability to easily multi-task and work independently.
• Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software.
• College degree (or equivalent work experience).
• 1-2 years’ customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service.
• Marketing/Sales background is a plus.

What We Offer

• Competitive compensation
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community!