Community Relations Director

Wingate at Silver Lake - SNF Schedule: Full Time Salary: Up to $78K SNF Experience Preferred Your Career. Your Calling. Our Commitment to Exceptional Care. At Wingate Living, we're more than just senior living--we're builders of lifestyles, friendships, and communities you'll be proud to be part of. As a family-owned company with over 30 years of experience throughout Massachusetts and Rhode Island, we offer a unique blend of healthcare and hospitality through a full continuum of premier services. Essential Duties And Responsibilities Maintain maximum occupancy at WingateDevelop professional relationships with referral sources and provide community outreachPlan marketing events that bring a variety of different groups to Wingate and provide the maximum exposure of all campus entitiesConduct tours to effectively present the facility and convert prospective residentsInitiates and maintains contact with prospective residents, referral sources and othersWork cooperatively with the team to promote Wingate Develop a marketing plan each calendar year to plan events, advertising, and budgetary needs. Responsible for staying within the budget allowed.Screen inquiry calls, mail marketing collaterals and information to prospective residents, and provide tours as neededReturn all calls in a timely mannerAvailability to provide weekend and evening tours when necessaryParticipate in manager on duty responsibility following the campus rotation scheduleReports any resident/family/staff concerns (as reported) to the Administrator at Wingate to ensure that quality of care, hospitality, and resident needs are managed appropriately.Communicates any building issues to the Maintenance Director or Executive DirectorTake part as a management team member in providing mandatory in-service programs to staffTake responsibility to complete all mandatory in-service requirements requiredMust always promote all entities of the campus and project a positive image in attitude, professional attire, and by extending the hospitality and customer service expected of a Wingate employeeBuild and maintain strong relationships with referral sources through regular external calls, networking and community engagement with healthcare providers, organizations and professional groupsMaintain knowledge of the local market, key accounts, and competitors to effectively position the center’s services and value propositionAssist in shopping for items necessary for respite needs, promotional needs, and employee appreciation gifts.Responsible for being a team member and assisting other departments when called on and necessary to provide superior service to residents at WingateTake an active role in organizations that have memberships with.Become acquainted with all residents and take part in family events sponsored at Wingate All other duties as assigned by Administrator