Community Relations Department - Mental Health Resource Coordinator

Main Duties And Responsibilities

• Responsible for the intake of calls and walk-ins for clients needing mental health services.
• Connecting clients with the appropriate available mental health provider and/or setting up clients with Telehealth services and helping facilitate those services as needed.
• Communicate with mental health providers serving Hendry County as well as those outside of the County in order to properly understand the services they provide and connect clients with providers.
• Work with mental health providers and County Public Information Officer on messaging to promote mental health services in the County.
• Coordinate with mental health providers to schedule time for them to utilize the suboffice space for meetings with clients and walk-ins.
• Oversee the implementation and day-to-day operation of any mental health-related Telehealth activities in Hendry County within the Clewiston United Way Resiliency Hub network and other relevant locations.
• Communicate regularly with United Way 211 to ensure services are accurate in the database as well as to facilitate direct service needs.
• Responds to work during a declared state of disaster and/or events.

Knowledge, Skills, Abilities, and Competencies Required

• Strong organizational and administrative skills required.
• Excellent active listening, and interpersonal skills required.
• Strong problem solving, critical thinking, prioritization, and judgment skills required.
• Must be able to multi-task and work in a high-energy and fluid environment with varying deadlines.
• Ability to write clear and concise reports, referrals, and correspondence.
• Ability to present information and respond to client questions seeking services from local mental health/behavioral health providers.
• Bilingual (Spanish/English) preferred.
• Requires knowledge of MS office software and database programs.
• Occasional public speaking may be required.
• Problem solving capabilities and cultural diversity skills.
• Valid Florida Driver’s License with a driving record that meets our insurance guidelines.

Minimum Qualifications

• Minimum of AA degree or comparable work experience.
• A minimum of 5 years of experience in the field of case management, program management, social services, and mental health services experience preferred.
• Prior experience for nonprofit employers preferred.
• Experience with Crisis Intervention Training ideal.