Community Pharmacy Team Lead (2:00PM - 10:30PM ET)

About the Role

The Community Pharmacy Team Lead supports the Community Pharmacy Team Manager by supervising a team of pharmacists and technicians responsible for patient care, medication dispensing support, pharmacy operations, clinical documentation, quality assurance, and client service activities. This role serves as a first-line resource for staff, helping coordinate daily workflow, resolve operational and clinical escalations, support adherence to standard operating procedures, and ensure timely, accurate, and compliant pharmacy services.

Responsibilities

• Team Leadership and Daily Workflow Oversight:
  • Provides day-to-day guidance, support, and directions to assigned pharmacists and technicians.
  • Assists with monitoring daily workflow, staffing alignment, work queues, service levels, and task completion.
  • Serves as the first point of escalation for staff questions related to workflow, patient care processes, documentation, dispensing support, and client-specific procedures.
  • Helps prioritize urgent, same-day, next-business-day, cycle-fill, and other operational requests based on patient needs, regulatory requirements, and company procedures.
  • Supports staff in resolving barriers that may delay medication access, documentation completion, prescription processing, or patient care follow-up.
  • Monitors team productivity, quality, and timeliness, communicating concerns, trends, or improvement opportunities to the manager.
  • Assists with onboarding, training, coaching, and ongoing development of pharmacists and technicians.
  • Reinforces standard operating procedures, client-specific workflows, documentation standards, quality expectations, and compliance requirements.
  • Helps maintain a positive, accountable, and collaborative team culture.
  • Escalates performance, attendance, conduct, quality, or compliance concerns to the manager in a timely and objective manner.
  • Ensures clinical recommendation standards and documentation quality; leads calibration and coaching.
• ATM/CPN/Same-Day Medication Support:
  • Monitors Same Day Technician Pre-Check & Pharmacist Verification queues to ensure compliance with client SLAs.
  • Supports oversight of ATM dispensing and related operational activities.
  • Assists with Community Pharmacy Network transfers and ensures appropriate internal documentation of completed work.
  • Helps coordinate medication procurement through local pharmacies for same-day or urgent medication needs.
  • Provides or verifies necessary prescription documentation to support safe and accurate dispensing by local pharmacies.
  • Supports staff in providing appropriate billing, insurance, and processing information to community pharmacy partners when needed.
  • Helps identify and resolve CPN-related issues, including technology, logistics, documentation, workflow, billing, and communication concerns.
  • Builds and maintains effective working relationships with community pharmacy partners.
  • Assists with training staff and clients on proper CPN and same-day medication procedures.
• Patient Pharmacotherapy and Clinical Support:
  • Supports the team in maintaining accurate patient-specific medication profiles and care documentation within company systems.
  • Reviews medication-related questions and escalations from various stakeholders.
  • Uses professional judgment to ensure timely, accurate, and appropriate pharmaceutical care.
  • Reviews new medication requests, medication changes, and patient-specific clinical information to support safety, appropriateness, and continuity of care.
  • Assists pharmacists with identifying medication-related problems and developing recommendations to improve patient outcomes and reduce risk.
  • Supports monthly medication profile review, cycle-fill review, medication review preparation, and other patient care activities.
  • Helps ensure accurate and consistent documentation of patient care decisions, interventions, communications, and follow-up actions.
  • Provides medication counseling, education, and clinical clarification when appropriate and within scope of practice.
  • Supports prospective drug utilization review and other pharmacist responsibilities as required by laws, regulations, and company policy.
  • Participates in on-call, emergency call retrieval, or after-hours support when assigned.
• Quality Assurance, Compliance, and Continuous Improvement:
  • Assists with monitoring team compliance with company policies, regulatory requirements, quality standards, and pharmacy practice expectations.
  • Reviews workflow trends, documentation quality, dispensing support issues, client concerns, and operational barriers to identify improvement opportunities.
  • Supports investigation, documentation, and resolution of quality assurance events, HIPAA concerns, fraud, waste, and abuse concerns, medication access issues, or other compliance matters.
  • Helps ensure proper documentation of patient care activities, coding, billing, dispensing support, and operational actions in company systems.
  • Provides reports, feedback, and analysis to the manager as requested.
  • Collaborates with internal partners to improve workflow, automation, quality, and efficiency.
  • Participates in process improvement initiatives, staff education, workflow redesign, and implementation of new procedures or technology.
  • Supports a culture of continuous audit readiness and proactive issue resolution.
• Communication and Cross-Functional Collaboration:
  • Serves as a professional and responsive resource for various stakeholders.
  • Communicates clearly and respectfully through written, verbal, and interpersonal interactions.
  • Helps ensure staff communications are accurate, timely, complete, and aligned with company expectations.
  • Partners with the manager to identify recurring client concerns, service gaps, workflow breakdowns, and staff training needs.
  • Escalates urgent or high-risk matters promptly and appropriately.
  • Promotes collaboration between pharmacists and technicians to support safe, efficient, and patient-centered pharmacy care.
  • Embodies AnewHealth’s Core Values in all communications and interactions.

Qualifications

• Education:
  • PharmD, required
  • BCGP, required
  • Current, active license in the state of NJ, required
  • Must be registered or eligible to become registered with the appropriate State Board of Pharmacy within 90 days of hire
• Experience:
  • 1+ years of pharmacy operations, clinical pharmacy, geriatric pharmacy, PACE, long-term care, community pharmacy, or related healthcare experience.
  • Prior experience providing day-to-day team guidance, workflow coordination, training, mentoring, or informal leadership.
  • Experience working in a call center, centralized pharmacy, clinical operations, medication management, or high-volume pharmacy environment.
  • Experience with quality assurance, documentation review, performance improvement, and staff coaching.
  • Experience supporting geriatric patients, medically complex populations, or interdisciplinary care teams.
  • Experience with internal pharmacy systems, EHR platforms, pharmacy dispensing systems, clinical decision support tools, and Microsoft Office Suite.
• Skills & Abilities:
  • Proficient with MS Office Suite.
  • Excellent communication skills, both verbal and written.
  • Strong technical and computer skills to navigate pharmacy software and propose system improvements.
  • Demonstrated problem-solving, conflict resolution, and project management skills.
  • Detail-oriented and organized with the ability to work under pressure, multi-task, and meet deadlines.
  • Strong analytical skills with good clinical judgment and decision-making.
  • Knowledge of state and federal laws and regulations, including HIPAA and Fraud, Waste, and Abuse.
  • High level of integrity, quality-oriented, innovative, and steadfast.

Schedule

2-10:30 PM ET, Monday-Friday. Full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours on an ad-hoc basis. Rotating weekly on-call oversight schedule required.

Travel

Travel may be required for special events, team meetings, trade shows, conferences, and client engagements. This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees, including medical/dental/vision, flexible spending, company-paid life insurance, short-term disability, 401(k), Paid Time Off, and paid holidays.