Community Outreach Specialist

Essential Duties & Responsibilities

• Cultivate and manage nonprofit partnerships.
• Document and process corporate sponsorships and charitable community investments.
• Develop and deepen relationships within the market through community organizations, non-profits, and governmental agencies.
• Establish and maintain effective relationships with community and nonprofit partners.
• Establish and maintain effective relationships with line of business partners in an effort to gain buy-in and support of community development initiatives.
• Provide exceptional customer service for incoming telephone calls and clients coming into the bank.
• Schedule and organize meetings, travel, conferences, and department activities for all members of the region.
• Perform duties such as maintaining Salesforce data, financial record keeping, coordination of meetings and conferences, ordering supplies, and working on special projects.
• Assemble highly confidential and sensitive information.
• Maintain confidentiality of client transactions and bank records.
• Handle confidential and non-routine information and explain policies when necessary.
• Work independently and within a team on special non-recurring and ongoing projects, including organizing and manning outreach events.
• Perform other duties as required.

Qualifications

• Team-oriented, possess a positive attitude and work well with others.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail with high degree of accuracy.
• Strong written and oral communication skills.
• Strong math and problem-solving skills.
• Maintain confidentiality of client transactions and bank records.
• Good phone voice with professional and well-groomed appearance.

Education and/or Experience

• Three to five years of related experience.
• Associate’s degree (A.A.) or equivalent from two-year college or technical school.