Community Outreach Sales Rep (Patient Engagement Specialist)

About the role

This is a hybrid position that supports occasional in-person outreach in the Harrisburg, PA area. 8 am to 5 pm Monday thru Friday EST.

Responsibilities

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance

Requirements

• 1 year of experience in a healthcare, patient-oriented position
• 1 year of experience in providing customer service
• Sales experience and history of consistently achieving sales goals/metrics preferred
• Appointment scheduling experience
• CNA/MA background is a plus
• Call center experience is a plus
• Demonstrated passion for extraordinary patient service

Qualifications

• Driver requirements: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years.

Skills

• Exceptional communication and interpersonal skills
• Ability to build rapport and engage difficult-to-reach patients
• Strong problem-solving and conflict resolution skills
• Effective time management and prioritization skills
• Proficiency in Salesforce and electronic medical record systems

Benefits

• Monthly Bonus Incentive
• Competitive Salary
• Excellent Work/Life Balance (15 days of PTO and 3 Floating Holidays, 8 paid holidays yearly)
• Medical, Dental, Vision, and 401k

Pay

Base Salary/Wage Range: $21.00 to $24.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

Schedule

8 am to 5 pm Monday thru Friday EST