Community Outreach Relationship Officer

About the role

The purpose of this role is to support home ownership in diverse and underserved markets within Eastern’s footprint by building and utilizing programs designed for low/moderate income borrowers in primarily underserved communities. The role serves as the Bank’s lead representative/driver in promoting homeownership as the foundation of wealth building within the New Bedford/Fall River/Providence, RI market territory.

Responsibilities

• Build relationships with non-profits, housing agencies, and local and municipal government housing authorities.
• Take loan applications from potential home buyers and oversee the process flow from application to decision/closing.
• Identify appropriate mortgage products and services to offer within the diverse community to develop clear and concise lending product descriptions; oversee implementation of products within the Bank.
• Train sales and operational staff on product parameters and process flow.
• Make recommendations to Senior Management as to what products should be offered; advise senior management on regulatory guidance and developments that impact lending in underserved communities.
• Train, mentor, and coach a team member who will operate as a sales administrator to underserved market initiatives.
• Develop and implement reports for market share and geographic penetration analysis, specifically reports on penetration in underserved census tracts.

Requirements

• Bachelor’s degree (B.A.) from a four-year College or University or equivalent combination of training and experience.
• Five years or more of mortgage sales experience.
• Demonstrated ability to generate and close over $20mm in mortgage production derived from external sources.
• Maintain active NMLS registration.

Skills

• Demonstrated sales ability.
• Strong communication, organization, presentation, and time management skills.
• Proven business development skills.
• Detail oriented with reasonable computer skills and a working knowledge of Excel and Word.
• Solid knowledge of secondary market guidelines coupled with affordable housing programs and policies (MHP/Masshousing/FHLB, etc.).
• Bilingual English/Spanish preferred.

Pay

Hiring range: $108,896 - $178,901