Community Outreach & Enrollment Specialist

About the role

Join Via Care as a Community Outreach and Enrollment Specialist and help make healthcare more accessible to the communities we serve. In this community-facing role, you will foster community relationships, attend outreach events, educate residents about available healthcare services, and support patients through the enrollment and onboarding process.

The Outreach and Enrollment Specialist plays a key role in expanding access to care throughout Via Care's service areas by promoting services, strengthening community partnerships, and connecting individuals and families to primary care, dental, behavioral health, women's health, senior services, and urgent care. Working closely with internal teams and community partners, this position helps remove barriers to care, increase patient engagement, and support healthier communities.

Responsibilities

Community Engagement & Representation

• Attend, organize, and represent Via Care at community events, health fairs, and school or senior center functions.
• Present clinic services to a wide range of stakeholders, including schools, local businesses, nonprofits, faith-based groups, and housing authorities.
• Distribute educational materials and communicate accurate information regarding Via Care services and programs.

Outreach & Partnerships

• Build and maintain strong partnerships with community organizations, agencies, advocacy groups, and referral sources.
• Identify and develop new outreach opportunities to increase awareness of and access to healthcare services.

Enrollment & Service Line Support

• Educate community members about available healthcare services and assist individuals in establishing care with Via Care.
• Support patient enrollment, registration, appointment scheduling, and onboarding activities.
• Coordinate closely with enrollment staff, mobile units, and clinic operations teams to promote seamless onboarding and continuity of services.
• Conduct outreach and follow-up efforts to increase appointment completion and patient engagement.

Reporting & Strategy

• Track and report outreach activities, community partnerships, patient engagement rates, enrollment appointments, and referral outcomes.
• Maintain accurate records of outreach contacts, events, and community engagement activities.

Travel & Coverage Area

• Travel throughout Via Care's service areas, including East Los Angeles and surrounding communities, to support outreach and enrollment efforts.
• Attend occasional evening or weekend community events as needed.

Knowledge, Skills, And Abilities

• Knowledge of healthcare systems, community resources, health insurance programs, and public coverage options.
• Strong relationship-building and community engagement skills.
• Excellent verbal, written, and presentation skills.
• Ability to organize multiple projects and meet deadlines.
• Proficiency with Microsoft Office Suite and web-based applications.
• Ability to maintain accurate records and documentation.
• Ability to maintain strict standards of confidentiality regarding patient information and exercise sound judgment.