Community Operations Manager

About the role

This unique role is ideal for an individual who enjoys balancing administrative responsibilities, resident relations, sales, and hands-on maintenance while taking pride in creating a safe, attractive, and welcoming community.

Essential Responsibilities

• Oversee the day-to-day operations of the manufactured home community.
• Collect monthly rent payments and accurately process resident transactions.
• Maintain resident files, ensuring records remain accurate, confidential, and compliant.
• Enforce community rules and lease provisions professionally and consistently.
• Build positive relationships with residents while providing exceptional customer service.
• Coordinate with the Regional Manager and legal counsel regarding collections, notices, evictions, and compliance matters.
• Prepare and distribute resident communications and notices.
• Cook up and oversee outside contractors and vendors.
• Perform routine property inspections and identify maintenance, safety, or compliance concerns.
• Aid with budgeting, purchasing, and expense management as directed.
• Respond professionally to resident concerns and resolve issues promptly.
• Perform additional administrative duties as assigned.
• Sell company-owned inventory homes and broker resident-owned homes.
• Ensure all available inventory is accurately listed on Legacy's website and partner marketing platforms.
• Respond promptly to phone, email, text, internet, and walk-in inquiries.
• Enter and maintain all prospective buyer information in the CRM system.
• Schedule and conduct community tours and home showings, including evenings and weekends as needed.
• Process earnest money deposits and residency applications.
• Coordinate home sale closings with corporate staff.
• Prepare and submit closing documentation.
• Aid with post-closing administrative and titling activities.
• Stay informed on current marketing promotions and sales initiatives.
• Notify the Regional Manager of all purchase offers.
• Maintain the overall appearance, cleanliness, and safety of the community.
• Complete routine maintenance and preventative maintenance projects.
• Perform general repairs involving plumbing, irrigation, carpentry, painting, minor electrical work, and other building systems within the scope of the position.
• Troubleshoot and repair water and sewer system issues.
• Repair or replace damaged water meters and related components.
• Conduct monthly manual water meter readings.
• Maintain community landscaping, including mowing, trimming, watering, weed control, and seasonal maintenance.
• Pick up litter and maintain clean common areas daily.
• Maintain clubhouse, common facilities, sidewalks, parking areas, and amenities.
• Maintain the community swimming pool in compliance with applicable health and safety regulations.
• Perform seasonal responsibilities including winterization of meter pits, snow and ice removal, and other weather-related preparations.
• Deliver resident notices and community communications.
• Cook up and verify completion of contracted services.
• Conduct routine safety inspections and report hazards immediately.
• Maintain maintenance equipment, tools, and company assets.
• Respond to after-hours emergency maintenance calls involving water, sewer, and other community emergencies.
• Perform additional maintenance duties as assigned.

Core Competencies

• Demonstrates Excellent verbal and written communication skills.
• Exceptional customer service and professionalism.
• Strong organizational and time management skills.
• Ability to prioritize multiple responsibilities independently.
• Sound judgment and effective decision-making.
• Strong troubleshooting and problem-solving abilities.
• Attention to detail and accuracy.
• Initiative and self-motivation.
• Honesty, integrity, and accountability.
• Ability to maintain confidential information.
• Adaptability in a fast-paced environment.
• Positive attitude and team-oriented mindset.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum of 2 years of property management, maintenance, or related experience preferred.
• Previous manufactured housing, apartment, RV park, or property management experience is highly preferred.
• Working knowledge of general building maintenance, plumbing, landscaping, irrigation, and preventative maintenance.
• Basic computer proficiency, including Microsoft Office and property management software.
• Ability to learn Rent Manager, CRM platforms, and other company systems.
• Valid driver's license with acceptable driving record.
• Ability to successfully pass a background check and drug screening.

Physical Requirements

• Frequent walking throughout the community.
• Lift and carry up to 50 pounds.
• Bend, kneel, climb ladders, crouch, reach, and work in confined spaces.
• Operate maintenance equipment and power tools safely.
• Work outdoors in varying weather conditions.
• Sit for extended periods while performing administrative work.

Work Environment

• This is a full-time, 40-hour per week position that combines office administration with outdoor maintenance responsibilities.
• Daily work will include both office and field activities.
• Evening, weekend, and after-hours emergency response may occasionally be required to meet the operational needs of the community.

Benefits

• Competitive Compensation.
• Sales Commission Opportunities (eligible inventory and brokered home sales).
• Paid Vacation and Sick Leave.
• Paid Holidays.
• Medical, Dental, and Vision Insurance.
• Additional Voluntary Benefits.
• 401(k) Retirement Plan.