Community Operations Manager

About the role

The Community Operations Manager will oversee essential community operations while building trusted relationships with residents, volunteers, partners, vendors, and other stakeholders. The role requires presence, sound judgment, and the ability to translate vision into everyday experiences.

Responsibilities

• Build trusted, authentic relationships with residents, volunteers, committees, commercial owners, partners, and other community stakeholders.
• Create opportunities for connection, inclusion, participation, and engagement throughout the community.
• Support environments where residents feel welcomed, recognized, valued, and connected to the broader community.
• Encourage constructive dialogue, bridge differing perspectives, and help remove barriers to participation.
• Aid in welcoming new residents and property owners into the community.
• Serve as a responsive and professional resource for resident and stakeholder questions received in person, by phone, and in writing.
• Communicate community guidelines, operational updates, governing-document information, and next steps clearly and thoughtfully.
• Coordinate follow-up on reported community concerns, including documentation, contractor communication, status tracking, and resident updates.
• Prepare reports, presentations, mass communications, meeting materials, and relevant website content.
• Maintain composure and professionalism when navigating sensitive concerns, competing expectations, or difficult conversations.
• Cover administrative responsibilities, special projects, community meetings, calendars, mailings, records, and operational deadlines.
• Support association board and community member meetings by preparing reports, presentations, statistics, and other requested materials.
• Maintain accurate and organized association records, files, electronic documentation, and operational calendars.
• Coordinate architectural submissions, transfers and disclosures, resale documentation, inspections, and related follow-up.
• Manage multiple priorities with strong attention to detail, responsiveness, and follow-through.
• Review, understand, and present financial statements while supporting budgeting and other financial processes.
• Maintain working knowledge of community governing documents, guidelines, and association requirements.
• Perform routine community inspections and coordinate covenant accountability processes.
• Oversee preventative maintenance and day-to-day care of community assets, including landscaping, pools, amenities, and similar facilities.
• Vet vendors, service providers, and contractors and coordinate competitive bids, selection processes, and ongoing performance.
• Monitor community conditions for potential operational or financial risk and recommend appropriate solutions.
• Evaluate community concerns, determine the appropriate response, and coordinate timely resolutions across residents, vendors, and internal teams.
• Use sound judgment to make independent decisions while recognizing when additional guidance or escalation is needed.
• Balance immediate resident and operational needs with long-term community goals.
• Remain flexible and solutions-focused as priorities, circumstances, and stakeholder needs change.
• Collaborate with colleagues across Cohere to share best practices and improve the consistency and effectiveness of community operations.

Requirements

• Three to five years of progressively responsible experience in customer service, administration, property operations, community management, hospitality, or a related field.
• At least one year of community association management experience is preferred.
• Bachelor’s or associate degree in a related field, or an equivalent combination of education and relevant experience.
• Experience coordinating meetings, projects, committees, volunteers, clubs, vendors, or similar stakeholder groups.
• Strong knowledge of financial statements, budgets, general accounting practices, and operational reporting.
• Excellent written, verbal, interpersonal, and presentation skills.
• Strong organizational, prioritization, project-management, and follow-through skills.
• Ability to build trust and form productive relationships across diverse backgrounds, perspectives, and experiences.
• Professional, tactful, and diplomatic approach with strong customer service and hospitality instincts.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
• A genuine belief in the importance of belonging, connection, participation, and well-managed communities.

Qualifications

• This is an on-site position based at Indigo in Richmond, Texas.
• Regular working hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.
• Flexibility to attend occasional evening or weekend meetings, programs, and community events is required.
• A valid driver’s license, acceptable driving record, and reliable transportation for off-site meetings, errands, and community needs are required.
• Ability to frequently lift or move up to 30 pounds and remain on your feet for extended periods.