Community Operations Manager

Overview

Cohere is seeking a Community Operations Manager to lead the operational side of the resident experience at Four Seasons at Carolina Oaks, a vibrant 55+ community in Bluffton, South Carolina.

Responsibilities

• Provide leadership for the community’s daily operational and administrative functions
• Ensure resident questions, concerns, and requests are handled with care, consistency, and timely follow-through
• Build and improve processes that strengthen service delivery, accountability, and operational efficiency
• Partner closely with community leadership and internal teams to support community priorities and long-term goals
• Oversee governance, compliance, and design review processes
• Serve as a knowledgeable resource on governing documents, policies, and community standards
• Coordinate homeowner communications, application review, inspections, committee support, and follow-up
• Support Board and committee meetings, initiatives, and decision-making with accurate information and organized processes
• Protect and enhance community assets
• Oversee the care and performance of community amenities, landscaping, pools, common areas, and other shared assets
• Lead preventative maintenance planning and conduct regular inspections to identify needs and opportunities for improvement
• Manage vendor relationships, bidding, contracts, service expectations, and performance
• Identify operational risks and recommend practical solutions that protect the community and support a high-quality resident experience
• Support financial and administrative stewardship
• Contribute to annual budgeting, operational planning, and expense monitoring
• Maintain accurate association records, documentation, and reporting
• Support homeowner onboarding, resale, transfer, and disclosure processes
• Track projects, maintenance activity, and operational commitments to ensure strong follow-through and visibility
• Strengthen resident experience and team collaboration
• Partner with the Community Life team to support a seamless, hospitality-forward resident experience
• Use resident feedback and operational insights to identify opportunities for improvement
• Foster a culture of teamwork, ownership, responsiveness, and continuous improvement
• Represent the community at meetings, events, and after-hours functions as needed

Requirements

• Three or more years of experience in community association management, HOA management, community operations, property management, or a related leadership role
• Experience leading or supporting governance, compliance, design review, and community operations
• Strong leadership, judgment, and relationship-building skills
• Experience managing vendors, contracts, budgets, and operational projects
• Working knowledge of facilities, landscaping, amenities, and preventative maintenance
• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate effectively with a variety of stakeholders
• Strong organization and follow-through, with the ability to manage competing priorities in a fast-moving environment
• A service-minded approach and the ability to balance resident needs with community standards and operational requirements
• Professional certifications through CAI, including CMCA, AMS, or PCAM, preferred
• Bachelor’s degree in a related field preferred

Additional Requirements

• Ability to work a generally Monday-Friday schedule from 8:00 a.m.-5:00 p.m., with evenings, weekends, and some holidays as needed for community events and programs.
• Valid driver’s license and reliable transportation required
• Ability to lift and move up to 30 pounds and remain on your feet for extended periods as needed, with or without reasonable accommodation

Benefits

• $58,000 to $63,000 annually + Comprehensive Benefits + 16 Paid Holidays
• Hiring range based on experience, skills, and qualifications.
• Monday-Friday | 8:00 a.m.-5:00 p.m. | Some evenings and weekends for events