Community Medical Assistant

About the Role

This role supports the Community Based Nurse Practitioner (CB-NP) as they care for patients in their homes and in the community. The CB-NP and Community Medical Assistant (MA) are members of the Integrated Care Team. Together, they perform hospital follow-up visits for patients at risk for readmission, emphasizing a smooth transition. This includes evaluating and updating the discharge plan, completing medication reconciliation, and providing patient, family, and caregiver education. The CB-NP may also carry a panel of patients, performing primary care for those unable to visit the medical center. Visit support by the Community MA includes measuring vital signs, administering medication, phlebotomy, scheduling, and administrative care coordination.

Responsibilities

• Act as the community-based medical assistant, supporting providers in facilitating high-quality primary, transitional, and acute care that promotes appropriate healthcare utilization.
• Drive to and from the medical center and member homes/community locations.
• Manage the CB-NP schedule and schedule follow-up appointments.
• Prepare members for in-person and telehealth examinations, including taking vitals and performing appropriate social, behavioral, and medical screenings.
• Close quality measure gaps and maintain medical record completion.
• Document key aspects of medical and social history and initiate medication reconciliation.
• Assist the provider with exams and minor procedures.
• Perform phlebotomy and collect lab specimens.
• Prepare and administer medications and vaccines with provider authorization.
• Review the after-visit summary with the member, ensuring understanding through communication tools like teach-back.
• Ensure follow-up visits are scheduled prior to visit completion.
• Follow infection control protocols, including proper cleaning and disinfection of medical equipment.
• Perform pre-visit planning to ensure high-quality provider visits.
• Coordinate services to complete community-based provider action plan tasks.
• Provide coverage support for fellow care team members onsite as needed.
• Leverage strong time management skills to prioritize and balance member care responsibilities with role-specific tasks.

Requirements

• Certified or Registered Medical Assistant in applicable state – OR – a valid NREMT-A or Paramedic certification with current state certification.
• For MA candidates: 3 years of experience practicing as a Medical Assistant required.
• For EMT candidates: minimum of one year of experience in the pre-hospital setting required.
• High School Diploma or equivalent required.
• Active CPR Certification.
• Phlebotomy skills.
• Able to react quickly in emergencies and identify appropriate staff during crises.
• Able to efficiently prioritize multiple high-priority tasks.
• Proficiency with Microsoft Office applications.
• Ability to operate a personal motor vehicle preferred; active driver’s license and proof of insurance in state of practice preferred.

Working Conditions

This job operates in the community and within a professional office environment. Community settings can vary and include patient homes, homeless shelters, and shared public spaces. This role routinely uses general office equipment and often wears a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases and infections of patients daily. May share workspace with other technicians and staff.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Operates personal motor vehicle.
• Ability to occasionally move objects up to 20 lbs.