Community Market Specialist

Essential Duties And Responsibilities

• Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.
• Partners with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market-level goals related to client experience, growth, and operational excellence.
• Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, deliver scenario-based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provides targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Facilitates regular connections with branch leadership to reinforce enterprise initiatives, communicate process or policy changes, and ensure alignment on operational expectations.
• Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow-through.
• Serves as a change champion, helping branches adopt new systems, processes, and enterprise initiatives through structured training, reinforcement, and feedback loops.

Qualifications

• Knowledge of banking regulations and risk management concepts, including documentation requirements, internal controls, audit readiness, and compliance expectations.
• Proven ability to manage multiple priorities, maintain accurate records, and ensure consistent follow-through.
• Working knowledge of personal computers, Microsoft software programs, and strong 10-key proficiency.
• Demonstrated ability to deliver engaging, scenario-based training and provide real-time feedback to employees with varying experience levels.
• Understanding of client experience metrics, sales and referral performance indicators, and operational reporting used to evaluate branch effectiveness.
• Capability to work independently across a multi-branch market, prioritize competing demands, and manage time effectively with limited supervision.