Community Market Specialist

About the role

The Community Market Specialist position is located at our Des Moines, IA E. Euclid Ave. branch. This role is open to external candidates only.

Essential Duties And Responsibilities

• Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.
• Partners with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market-level goals related to client experience, growth, and operational excellence.
• Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, deliver scenario-based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provides targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Facilitates regular connections with branch leadership to reinforce enterprise initiatives, communicate process or policy changes, and ensure alignment on operational expectations.
• Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow-through.
• Serves as a change champion, helping branches adopt new systems, processes, and enterprise initiatives through structured training, reinforcement, and feedback loops.

Qualifications

• Knowledge of banking regulations and risk management concepts, including documentation requirements, internal controls, audit readiness, and compliance expectations.
• Proven ability to maintain a high level of accuracy and attention to detail while meeting deadlines and regulatory requirements.
• Working knowledge of personal computers, Microsoft software programs, and strong 10-key proficiency.
• Demonstrated ability to deliver engaging, scenario-based training and provide real-time feedback to employees with varying experience levels.
• Knowledge of enterprise policies, procedures, and change management practices within a large, regulated organization.
• Understanding of client experience metrics, sales and referral performance indicators, and operational reporting used to evaluate branch effectiveness.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee, client, and operational information.
• Capability to work independently across a multi-branch market, prioritize competing demands, and manage time effectively with limited supervision.