Community Manager - Villages of Gallatin

About the Role

Dominium is helping tackle the affordable housing crisis and we’re looking for motivated candidates to join our team at Villages of Gallatin, a 185-unit apartment community in Gallatin, TN. As Community Manager, you will oversee day-to-day operations, maximize occupancy, collections, physical appearance, resident retention, and compliance while fostering a strong sense of community.

Responsibilities

• Maintain daily operations, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure curb appeal and cleanliness.
• Act as a liaison between corporate staff and on-site management/maintenance personnel.
• Conduct staff meetings to discuss occupancy goals, renewals, and projections.
• Prepare and conduct employee orientation, training, and performance reviews; make salary and advancement recommendations.
• Hire and terminate employees in accordance with company policy, federal, and state laws.
• Maintain employee records for attendance, PTO, and performance management.
• Establish good communication and resident retention programs; resolve resident issues fairly and timely.
• Follow Dominium purchase order and purchasing procedures; adhere to company accounting directives and budget.
• Collect rent and monies due; maintain thorough collection procedures, including door-to-door follow-up.
• Handle move-ins and move-outs, including unit inspection checklists and maximizing chargebacks.
• Process applicant files for screening in accordance with designated housing programs (Section 8, Section 236, Section 42, etc.).
• Report accidents and emergency situations immediately; address and correct audit findings within designated time frames.
• Maintain and document all community records, files, and reports in the property management database.
• Conduct monthly safety meetings with staff.
• Respond to internet leads; review traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
• Review and sign all lease agreements; partner with corporate Marketing as needed.
• Ensure maintenance requests are handled promptly and efficiently; inspect the property regularly for improvements.
• Supervise outside contractors/vendors to ensure quality workmanship and contract compliance.
• Enforce company policies, including the Employee Handbook, Operations Policy and Procedure Manual, and compliance-related procedures.
• Stay current on federal, state, and local laws/regulations related to property management and resident needs.
• Perform other duties as assigned by the Area/Regional Manager.

Supervisory Responsibilities

• Supervise all site personnel; train and oversee work performed by staff or contract vendors.
• Establish schedules and assign personnel to properly manage and maintain the community.

Requirements

• 2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
• Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
• Three years of multifamily property management experience required; tax credit experience preferred.
• Accounting and administrative background preferred.
• Proficient in MS Office Suite (Word, Excel, Outlook); Yardi experience preferred.
• Strong verbal and written communication skills (English); ability to speak in front of groups. A second language is a plus.
• Reliable with exceptional time management and organizational skills.
• Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

About Us

Dominium is a purpose-driven leader in affordable housing, operating in approximately 20 states with over 1,300 employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities. Our values—Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution—guide us in providing quality, affordable housing that builds enduring value for residents, employees, communities, and financial partners.

Benefits

• Competitive salary and incentive bonus program.
• Training and development programs, career growth opportunities, and community volunteer/outreach programs.
• Comprehensive benefits package, including:
  • Basic Life and AD&D insurance; optional Employee, Spouse, and Child Supplemental Life and AD&D.
  • Short and Long-Term Disability insurance.
  • Medical, Dental, and Vision coverage with optional Health Savings Accounts.
  • Medical and Dependent Care Flexible Spending Accounts.
  • Voluntary Benefits (Accident, Critical Illness, Whole Life).
  • Employee Assistance Program.
• 401(K) plan and Health/Financial Wellness Programs.
• Paid Time Off, including Paid Holidays and Floating Holidays.
• Paid Parental Leave and Education Reimbursement.
• Employee Recognition programs and the Dominium Employee Emergency Fund.