Community Manager - TikTok, Social Media Management

About the role

This 6-month hybrid assignment in New York City supports social engagement, customer care, and influencer seeding initiatives for a leading consumer beauty brand. The role focuses on building positive brand interactions, responding to consumer inquiries, identifying trends, and driving community growth and satisfaction.

Schedule

Full-time, 40 hours per week with flexibility required, including occasional evenings and weekends based on business needs.

Responsibilities

• Monitor and engage with consumers across TikTok, Instagram, Facebook, and X/Twitter.
• Maintain reply rate, response time, quality, and customer satisfaction goals.
• Provide community insights, engagement recommendations, and support for social campaigns and key brand moments.
• Follow approved response guidelines while crafting personalized responses to address consumer concerns.
• Escalate critical customer issues to appropriate internal teams and assist with resolution.
• Attend trainings, meetings, and work sessions to stay aligned on social strategies and customer care best practices.
• Support influencer seeding and gifting programs, including talent sourcing, outreach coordination, and shipment tracking.
• Track program performance and maintain detailed records of engagement and influencer activity.
• Identify opportunities to improve processes, customer experience, and social engagement strategies.
• Document customer feedback and product-related concerns to support future product improvements.
• Maintain accurate records within CRM systems and related reporting tools.
• Stay current on social media trends, emerging platforms, and industry best practices.
• Share consumer insights with internal teams to inform content, product, and customer experience strategies.

Requirements

• 1+ year of social media community management, engagement, or moderation experience across platforms such as TikTok, Instagram, Facebook, and X/Twitter.
• Exceptional written communication skills with the ability to craft thoughtful, brand-appropriate responses.
• Strong customer service mindset with the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting social customer care programs or online communities.
• Knowledge of major social media platforms, trends, tools, and best practices.
• Ability to work independently and collaborate across cross-functional teams.
• Strong attention to detail, organization, and problem-solving skills.
• Comfortable identifying consumer insights and communicating recommendations to internal stakeholders.
• Experience supporting influencer gifting, seeding, or creator outreach programs is a plus.
• Interest in beauty, fashion, lifestyle, or consumer brands preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Adaptable, resourceful, and responsive with a strong sense of urgency.

Additional Information

This position may have access to client or customer systems, confidential and/or proprietary information or data. It requires onsite collaboration in a team environment.

Candidates must be currently authorized to work in the United States without employer sponsorship for a non-immigrant visa (e.g., H-1B, TN, or O visa).