Community Manager- The Orleans at Walnut Grove

About the role

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• Supervises all community associates.
• Supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
• Directs all marketing efforts.
• Assists in preparing all paperwork specific to new and renewal lease agreements.
• Determines lease renewal rates and assists in delivery of renewal letters to secure renewals.
• Recommends rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Prepares weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports, and any other reports requested by the Regional Manager.
• Directs the organization of community resident activities, prepares newsletters, and maintains resident loyalty and retention programs.
• Identifies areas for improvement and improves the efficiency, productivity, and profitability of the community.
• Researches and shops the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits, etc., align with market conditions.
• Collects, posts, and deposits rents/security deposits and other community income daily.
• Leads the maintenance and management of budgeted occupancy, collections, and expenses.

Requirements

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or a similar industry.
• A high school diploma or equivalent is required. College education, CAM or ARM certification preferred.
• Valid driver's license.
• Must have the ability to communicate in English.

Benefits

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events