Community Manager - The Domain Oxford

Responsibilities

• Develop constructive and cooperative working relationships with others and maintain them over time to provide guidance and direction to your team by setting expectations and monitoring performance.
• Identify individual development needs and coach, mentor, or otherwise help your team improve their knowledge or skills.
• Manage performance concerns, disciplinary action, and conflict management issues with HR.
• Hold daily staff meetings and weekly 1:1s.
• Recruit, interview, hire, and promote employees.
• Submit bi-weekly timesheets for payroll processing.
• Prepare annual staff performance reviews.
• Delegate and complete tasks as necessary when there is a staff vacancy or scheduled PTO or leave of absence.

Financial Management

• Analyze financial reports to determine state of operations, maintain expenditure controls, and use data to forecast business decisions.
• Submit recommendations for the approval or disapproval of funds requests by communicating with your RD, Asset Management, and ownership group.
• Prepare month end reporting package based on Asset Management calendar.
• Ensure completeness, accuracy, and conformance with procedures and regulations within the budget.
• Seek new ways to improve efficiency and increase NOI.
• Make purchases for the property and reconcile expenses.

Leasing & Marketing

• Partner with the Associate Community Manager to prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
• Audit leasing velocity tracker to prepare for weekly status reports as well as recommendations for changes to pricing or leasing specials.
• Effectively maintain product knowledge of asset and competitive assets through consistent evaluation of market conditions and trends.
• Participate in Monthly Marketing calls and present on asset performance.
• Maintain relationships with university and market stakeholder partners in addition to participating in on- and off-campus events.
• Maintain relationships with university and market stakeholder partners in addition to participating in on- and off-campus events.
• Maintain relationships with university and market stakeholder partners in addition to participating in on- and off-campus events.

Facilities

• Lead the site maintenance team in planning, scheduling, and coordinating general maintenance, major repairs, and remodeling or construction projects for the asset.
• Maintain a clean and professional work environment.
• Inspect the asset weekly to determine necessity of repairs or maintenance and perform quarterly walks with Maintenance Supervisor to plan for a successful turn.
• Plan, administer, and control budgets for contracts, equipment, and supplies.
• Solicit and analyze bids from contractors to prepare and administer contracts for cleaning, repairs, renovations, maintenance, and security services.
• Act as liaison between site maintenance & vendors.

Customer Service

• Manage the Resident Services Manager to ensure successful implementation of Residence Life program, annual You Speak We Listen customer service satisfaction survey, and renewal launch.
• Handle complaints, settle disputes, and resolve grievances and conflicts pursuant with Landmark Properties’ housing contract.
• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Maintain effective communication with residents and guarantors.
• Monitor and respond to property reviews and effectively maintain online reputation management.

Risk Control

• Understand and adhere to Fair Housing laws.
• Ensure confidentiality of client, resident, and company information.
• Consult with regional support team and corporate attorneys as necessary to address legal compliance issues.
• Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
• Address behaviors of residents and guests of the asset that violate the law or the community lease agreement and maintain documentation of incident reports.
• Update Emergency Procedures Manual monthly.
• Evaluate computer/technology needs of the site and ensure all employees abide by the company’s technology policy.