Community Manager - San Antonio, TX

Description

Position Overview
Valiant Residential is seeking a Community Manager responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for implementing company policies, procedures, and programs to maintain a well-managed, well-maintained building and ensure compliance with regulatory agencies and investors.

Why Work at Valiant?

At Valiant Residential, we believe in rewarding great work with competitive total compensation and comprehensive benefits, including free health insurance options and 401(k) matching. We foster a collaborative culture, empowering employees to thrive through career development opportunities and a commitment to innovation.

What You’ll Be Doing

• Screens, hires, trains, and supports new personnel
• Supports staff in creating a harmonious environment
• Handles administrative processes such as performance evaluations, salary reviews, time sheets, change of status forms, etc.
• Determines transitions and promotions for on-site personnel
• Fills out reports regarding work-related injuries
• Maintains accurate records of community transactions and submits them on a timely basis
• Prepares annual budgets and income projections
• Ensures timely collection, posting, and depositing of rents and late fees/check charges
• Reviews, codes, and approves invoices for payments
• Makes daily bank deposits
• Ensures the property is fully occupied
• Utilizes marketing strategies to secure prospective residents
• Monitors leasing practices for compliance with federal, state, and local law
• Ensures credit and criminal reports are obtained for all prospective residents and that company policies and standards regarding income and prior rental history are met
• Prepares, processes, and signs all leases and related forms or supervises others in doing so
• Collects rents, late charges, handles delinquent accounts, or supervises others in doing so
• Aggressively pursues lease renewals
• Sends notices at least 45 days before expiration
• Supervises leasing employees, ensuring good closing techniques
• Handles evictions and landlord liens
• Maintains resident files, including move-in sheets, move-out notices, security dispositions, and warnings
• Maintains a clean, safe, and well-maintained community
• Maintains immediate response to maintenance requests, notifying residents of delays
• Maintains common areas
• Maintains key control coding for all units and areas
• Handles emergencies
• Reports accidents and emergency situations to the Regional Community Supervisor immediately and prepares all proper reports
• Supervises outside contractors working on the property
• Prepares the property for code inspections, mortgage inspections, and other inspections as directed by the Regional Community Supervisor
• Reports any violations of company policy by employees to the Regional Community Supervisor
• Develops and enforces community policies and rules

Requirements

• Minimum of 3+ years of property management experience
• Ability to apply logical thinking principles to define problems, collect data, establish facts, draw conclusions, and initiate appropriate courses of action
• Strong verbal and written communication skills in English to interact with team members, residents, vendors, and other stakeholders
• Bilingual in Spanish is a plus
• Achieve Fair Housing certification before interacting with prospects or residents
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
• Knowledge of OSHA laws and regulations
• Ability to work evenings and weekends
• Presents self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community
• Complies with expectations as demonstrated in the Employee Handbook
• Successfully passes a drug test
• College degree preferred
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred