Community Manager

About the role

The NRP Group is a full-service multifamily developer, general contractor, and property manager based in Austin, TX. We are seeking a Community Manager to join our team at Rodeo Drive.

Responsibilities

• Oversee all financial performance of the property and work towards achieving budgeted NOI
• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Create annual operating budget and business plan with Accounting team and Regional Property Manager
• Review financial statements in a timely fashion, working closely with the property accounting team members
• Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
• Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
• Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, ensuring all move-in paperwork is accurately prepared
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
• Evaluate and make recommendations for rental pricing
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
• Maintain passing e-shop, phone shop, and physical shop scores
• Complete a daily inspection of the property and market-ready units
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Review resident retention programs, in an effort to continue to meet residents needs and improve retention
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values
• Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
• Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
• Generate employee schedules in e-time and audit missed punches
• Provide ongoing feedback to team members
• Provide recommendations for compensation adjustments, promotions, and terminations
• Perform other duties as required
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Requirements

• 5+ years property management experience
• One year supervisory experience
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

Skills & Abilities

• Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred