Community Manager - Holly Ridge

About the role

HNN Communities is a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties in Washington State. Our mission is to provide outstanding housing that balances short-term return on investment with long-term housing preservation and value, while promoting a positive work environment.

Responsibilities

• Successfully and promptly recruit, interview, hire, train, and retain employees.
• Work effectively with Human Resources to recruit and onboard new employees.
• Oversee the community's marketing program, including social media engagement, collateral inventory management, and collaborating with the Marketing Department on additional community marketing efforts.
• Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
• Ensure the success of all resident events, community programming, and local/non-profit programs.
• Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.
• Implement new systems, programs, and procedures as directed by the company.
• Effectively and appropriately use company technology and software.
• People Leadership:
  • Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters.
  • Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans.
  • Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback.
  • Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations.
  • Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance.
  • Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability.
• Operational & Financial Management:
  • Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting.
  • Approve invoices, process payables, and review utility billing and rentable item charges for accuracy.
  • Prepare, monitor, and adhere to community’s operating budget.
  • Lead revenue management strategies, including monitoring LIHTC/ Tax Credit Rents (HUD fair market rents), Section 8 standards, and voucher programs.
  • Update Yardi and other property management systems with accurate resident, lease, and financial data.
• Leasing, Marketing, & Resident Services:
  • Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs, and CRM/leasing software to achieve occupancy goals.
  • Collaborate with Marketing on community promotions, social media, and collateral management.
  • Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations.
  • Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience.
  • Maintain reputation scores by consistently delivering professional, responsive, and high-quality service.
• Compliance & Risk Management:
  • Ensure compliance with project-specific regulatory requirements, including LIHTC/Section 42 program requirements, special needs set-asides, re-certifications, calculations, and reporting.
  • Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations.
  • Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures.
  • Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance.
  • Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards.
  • Ensure extended vacancy report is kept current and up to date.
• Maintenance & Facilities:
  • Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects.
  • Schedule and supervise maintenance staff to ensure timely, high-quality work.
  • Partner with vendors, contractors, and service providers to maintain property standards.
  • Keep maintenance database updated with turn and work order status.
• Collaboration & Continuous Improvement:
  • Work cross-functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency.
  • Stay current on industry and legal trends; attend required training and complete certifications.
  • Implement new company systems, processes, and programs as directed.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or related field.
• Minimum of 5 years of property management experience, preferably in multifamily housing.
• Experience with Yardi or similar property management software.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of Fair Housing Act and other relevant housing laws.

Skills

• Strong leadership and people management skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Yardi (or similar property software).
• Strong written and verbal communication skills.
• Ability to set expectations and hold boundaries.

Benefits

• Over 90% company-paid medical benefits for employee coverage.
• 100% company-paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance, AD&D, and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee Assistance Program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• Up to 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

Pay

$32.00 - $45.00 DOE

Schedule

Monday to Friday 8:00AM to 5:00PM